In August I purchased one of the new Samsung Series 9 laptops with Windows 7 64-bit. I love the laptop. However, due to eyesight problems, I need to connect it to an external monitor. I talked to Samsung BEFORE I bought the laptop and asked if they had a docking station for it. They said they did not, but that I would be able to connect it to a VGA monitor.
When I received the laptop I noticed that it did not have a VGA connection – only a micro-HDMI connection. I again called Samsung. They told me no problem – just buy a VGA to micro-HDMI adapter. They told me I could find one at any electronics store. I was in Phoenix at the time and could not find it at any electronics store. But, I found a VGA-USB adapter. I tried it and found that it worked except for when I was trying my email or browsers. Then it just did not work. I decided to buy a new monitor – and figured I would buy a Samsung monitor because it obviously (?) Would have no problems connecting to a Samsung laptop! I found a good monitor – the Series 3 S23A350H. Before buying it, I called Samsung and asked them if it would work. They assured me it would connect to my laptop. So, I bought the monitor and had it shipped to me overseas. When it arrived it only had VGA and HDMI connections. I called Samsung again and they told me they had a VGA to micro-HDMI adapter. They would not ship it to me overseas, but would ship it to a friend in Hawaii who would then re-ship it to me. After 4 weeks, it arrived. However, it was not a VGA to micro-HDMI adapter, but the charger for my laptop! I called back to Samsung and then told me to order it from Samsung parts. I contacted Samsung parts and they said they did not have such an adapter and just to get it at any electronics store (same story). I still could not find such an adapter, so I ordered an HDMI to micro-HDMI adapter. When that finally arrived I was able to connect. Nothing but problems. I got no picture on my external monitor unless I unplugged the monitor each time and plugged it back in. When I finally got a picture I noticed that it had about a 3 inch border all the way around it – thereby making it only a little larger than my laptop picture. I called Samsung again and they said something like because of the HDMI to micro-HDMI adapter I could not get the proper resolution on my external monitor. This is driving me CRAZY. I have spent over $500 on long-distance international calls to Samsung (they won’t call me because I am out of the US, but I must call them and get a call center which is usually out of the US!!). Why would Samsung make a laptop that is impossible to connect to an external monitor?
Does anyone have any ideas as to how I can properly connect my laptop to this monitor?
Thank you.
When I received the laptop I noticed that it did not have a VGA connection – only a micro-HDMI connection. I again called Samsung. They told me no problem – just buy a VGA to micro-HDMI adapter. They told me I could find one at any electronics store. I was in Phoenix at the time and could not find it at any electronics store. But, I found a VGA-USB adapter. I tried it and found that it worked except for when I was trying my email or browsers. Then it just did not work. I decided to buy a new monitor – and figured I would buy a Samsung monitor because it obviously (?) Would have no problems connecting to a Samsung laptop! I found a good monitor – the Series 3 S23A350H. Before buying it, I called Samsung and asked them if it would work. They assured me it would connect to my laptop. So, I bought the monitor and had it shipped to me overseas. When it arrived it only had VGA and HDMI connections. I called Samsung again and they told me they had a VGA to micro-HDMI adapter. They would not ship it to me overseas, but would ship it to a friend in Hawaii who would then re-ship it to me. After 4 weeks, it arrived. However, it was not a VGA to micro-HDMI adapter, but the charger for my laptop! I called back to Samsung and then told me to order it from Samsung parts. I contacted Samsung parts and they said they did not have such an adapter and just to get it at any electronics store (same story). I still could not find such an adapter, so I ordered an HDMI to micro-HDMI adapter. When that finally arrived I was able to connect. Nothing but problems. I got no picture on my external monitor unless I unplugged the monitor each time and plugged it back in. When I finally got a picture I noticed that it had about a 3 inch border all the way around it – thereby making it only a little larger than my laptop picture. I called Samsung again and they said something like because of the HDMI to micro-HDMI adapter I could not get the proper resolution on my external monitor. This is driving me CRAZY. I have spent over $500 on long-distance international calls to Samsung (they won’t call me because I am out of the US, but I must call them and get a call center which is usually out of the US!!). Why would Samsung make a laptop that is impossible to connect to an external monitor?
Does anyone have any ideas as to how I can properly connect my laptop to this monitor?
Thank you.