Sims 2 Graphics Issue

[martindeck]

My Sims' head and/or body stretches out of the screen whenever the day of time triggered lighting occurs, and whenever I go to a community lot, and after playing after some time.

Also, when the cheatbox is expanded, numerous texts appear showing that audio errors have occured.

Please Help me. My System is:

------------------
System Information
------------------
Time of this report: 1/20/2008, 15:43:49
Machine name: MOBILE_COMPUTER
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A215
BIOS: BIOS Version 1.00
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-58 (2 CPUs), ~1.9GHz
Memory: 1918MB RAM
Page File: 1136MB used, 2935MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

---------------
Display Devices
---------------
Card name: ATI Radeon X1200
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x791F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_791F&SUBSYS_FF1A1179&REV_00
Display Memory: 830 MB
Dedicated Memory: 127 MB
Shared Memory: 703 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)


-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1179FF0A& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5464 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/11/2007 04:49:16, 1941848 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

[cosmos100]

I don't have the solution unfortunatly, basically try updating your graphics drivers and setting the graphics quality a bit lower and see what happens.

I have had this same problem when I was at work and I didn't solve it whcih is annoying, but the customer had the same problem with the exact same graphics card.

Hope this gets solved.

 

[martindeck]

I appreciate the help, but windows says I have the latest drivers for my graphics card.

 

[kimsland]

Has this suddenly started occurring ?
Has there been another program added since being OK

Can you restore your computer to a time when it was working ?

Have you tried re-installing the game (saving scores)

 

[martindeck]

It has been like this since I first started running it. I've reinstalled the Sims 2 two times, and the same problem. I've even reformated my whole system, it's still occurs. I do have the latest drivers.

 

[kimsland]

Only option replace video card to a 512 Meg

If it's not the game
It's not Windows or drivers
Then it must be hardware

 

[martindeck]

No way. The Sims 2 requires 32Mb video card. I have 128 Mb, and the shared memory is 830Mb. It's not the graphics card. My System's RAM is 1918 Mb. It can't be my system specs.

Here, the DirectX Diagnostics:

------------------
System Information
------------------
Time of this report: 1/21/2008, 19:23:03
Machine name: MOBILE_COMPUTER
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A215
BIOS: BIOS Version 1.00
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-58 (2 CPUs), ~1.9GHz
Memory: 1918MB RAM
Page File: 829MB used, 5024MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon X1200
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x791F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_791F&SUBSYS_FF1A1179&REV_00
Display Memory: 830 MB
Dedicated Memory: 127 MB
Shared Memory: 703 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
Driver Version: 7.14.0010.0517 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 7/28/2007 14:14:30, 2999296 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-3A5F-11CF-CC70-10DFA1C2CA35}
Vendor ID: 0x1002
Device ID: 0x791F
SubSys ID: 0xFF1A1179
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1179FF0A&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5464 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/11/2007 04:49:16, 1941848 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

[kimsland]

Is bios set to 128 Mb, you could try that.

I know TheSims2 is stated only 32 meg video. But a gamer these days should look at 512 (PCI-E) and above, with 2gig of Ram (ie Vista) and minimum dual core.

You just want this game to work - I know.

But, this may in fact be a faulty card, that dies under preasure.

Try the bios setting first, other than that, hardware.

 

[martindeck]

The game already works on my system, it' s just that after 30 minutes of playing the game, or when I go to a community lot, that's when this problem occurs.

 

[martindeck]

Problem Discovered

I have discovered the problem somehow. It's the lighting. How did I know?

I had a Sim read a book, he sat down on a chair with a wall lighting overhead, and I noticed that my sim's clothes have black things on 'em. I turned of the specific light, and my sim's clothes returned back to normal. I turned the wall light on again, and it happened again. Then, I set my game settings on light as High, and that streching out happened. I turned the lighting settings low again, and it never returned back to normal. Now I know it's the lighting, so what do I do?

 

[kimsland]

The lighting takes up the most video ram !
I'll leave that comment with you

 

[martindeck]

How can I adjust then my video RAM?

 

[Blind Dragon]

First thing that jumps out is that you have generic windows drivers installed for your monitor.
Go to manufacturer's website, look for section support * downloads, download the drivers for your specific monitor.

second thing, Right click your desktop, select personalize, Display settings, make sure colors is on highest 32bit, check that your resolution is set to your monitors "native" resolution. This can also be found on the manufacturers site. While there check the refresh rate.

Still under display settings, click Advanced Settings, go to the adapter tab, select show all modes, match up the resolution and refresh rate to what your manufacturer of your monitor says is should be.

Just some things to try that works sometimes

 

[kimsland]

How can I adjust then my video RAM?

I was implying for you to purchase another card, with a smile.

 

[cronxs]

Ok just dll the latest drive for Catalyst Control Center, (8.4) right now... and thats it enjoy the game...