hello everyone! I've been reading through these threads trying to look for an answer to my problem but I realize that everyone is about ten steps ahead of me, so I hope I can get a few answers before I take any further steps.
I know very little about computers so I am afraid of taking any "preliminary removal systems" steps. I've only gone about as far step 2 (running a free anti-virus software that I downloaded the night before). But hopefully if you could tell me if my problem is even one concerning viruses, I'd know a little more about what to do next.
My problem is this: When I try to open up my harddrive (not C:\ but an extra one, not external), it freezes. I got a message saying that my virtual memory is low. I checked the task manager and sure enough, when I try to open up that hard drive, the virtual memory goes up and up reaching as far as 1.5 gb, before I "end program" - though it takes a while even for that to work. I've ran the anti-virus software and ad-aware but even what it did find and quarantine, didn't seem to help much, since I still have the same problem.
Does this sound like a virus? And if so, would someone with limited computer skills (me) be able to understand beyond step 2 of what to do?
Please advise. Thank you so much.
-jenn.
I know very little about computers so I am afraid of taking any "preliminary removal systems" steps. I've only gone about as far step 2 (running a free anti-virus software that I downloaded the night before). But hopefully if you could tell me if my problem is even one concerning viruses, I'd know a little more about what to do next.
My problem is this: When I try to open up my harddrive (not C:\ but an extra one, not external), it freezes. I got a message saying that my virtual memory is low. I checked the task manager and sure enough, when I try to open up that hard drive, the virtual memory goes up and up reaching as far as 1.5 gb, before I "end program" - though it takes a while even for that to work. I've ran the anti-virus software and ad-aware but even what it did find and quarantine, didn't seem to help much, since I still have the same problem.
Does this sound like a virus? And if so, would someone with limited computer skills (me) be able to understand beyond step 2 of what to do?
Please advise. Thank you so much.
-jenn.