This is my first time ever reporting an error online but I am at my wits end.
I purchased this computer brand new, but used my own windows disc.
I am not sure if the problem is drivers or my install, but I have never had such a persistent problem!
the stop code is
Stop: 0x00000050 (0xE5AF6304, 0x00000000, 0xBF89412B, 0x00000001
PAGE_FAULT_IN_NON_PAGED_AREA
win32k.sys seems to be the culprit, shame I don't know what this means!
I am reluctant to send this back to the manufacturer as its under warranty because they tell me its a $90.00 an hour repair cost if its not hardware related.
I am so lost and in desperate need of expert advice!
I am not sure what steps I have to take to figure this out but I will do whatever I can to help you help me!
Thanks in advance.
Nate
**EDIT**
Heres two of the dmp files as its a recent install, If you want to look through these maybe you can make something of them as I don't even know what to look for.
I will reinstall windows again once I hear back.
Should I re-install and only install the drivers off of the cd that came with it?
Should I install the ATI video card drivers?
I guess just questions to ask later.
Thank you by the way for your fast response!
I purchased this computer brand new, but used my own windows disc.
I am not sure if the problem is drivers or my install, but I have never had such a persistent problem!
the stop code is
Stop: 0x00000050 (0xE5AF6304, 0x00000000, 0xBF89412B, 0x00000001
PAGE_FAULT_IN_NON_PAGED_AREA
win32k.sys seems to be the culprit, shame I don't know what this means!
I am reluctant to send this back to the manufacturer as its under warranty because they tell me its a $90.00 an hour repair cost if its not hardware related.
I am so lost and in desperate need of expert advice!
I am not sure what steps I have to take to figure this out but I will do whatever I can to help you help me!
Thanks in advance.
Nate
**EDIT**
Heres two of the dmp files as its a recent install, If you want to look through these maybe you can make something of them as I don't even know what to look for.
I will reinstall windows again once I hear back.
Should I re-install and only install the drivers off of the cd that came with it?
Should I install the ATI video card drivers?
I guess just questions to ask later.
Thank you by the way for your fast response!