Stop Error

[jjvosk]

Hello

I recently bought a new Toshiba Laptop (Satellite M70), and every now and than windows goes into this blue screen, that reads stop error. It tells me to check BIOS or hardware. I have an ualtered laptop, it is not even two moths old, thus there is no new hardware. At startup i checked BIOS and there are no options for disabling shadwoing or chacheing. I have checked forums and TOshiba help help support. I ran a diagnostic. I have never connected to the internet with this laptop.

If some one can please tell me how to solve my porblem, i would be very grateful.

 

[howard_hopkinso]

Hello and welcome to Techspot.

Can you upload the minidumps from the laptop? You may need to burn them to a cd first, as the laptop isn`t connected to the net.

You can find the minidump files in the C:/windows/minidump folder.

Zip the latest 5 or 6 together, and attach them here.

Please note. Techspot has a limit of 100kB for attachments, so you may need to attach several zip files.

Regards Howard :wave: :wave:

 

[jjvosk]

Here are the last 3 dump files I found. If you can find what the problem is and what are the fastest possible solutions for it, I would really appreciate it.

Thanks a lot for replying. :giddy:

 

[howard_hopkinso]

2 minidumps crash at NDProxy.SYS. Microsoft Corporation NDIS Proxy. They have a bugcheck of 7E.

1 minidump crashes at ntoskrnl.exe. Windows bootup kernel. It has a bugcheck of BE.

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

0x000000BE: ATTEMPTED_WRITE_TO_READONLY_MEMORY

A driver attempted to write to read-only memory. Commonly occurs after installing a faulty device driver, system service, or firmware. If a driver file is named in the error message, try to correct the problem by disabling, removing, or rolling back the driver.

Update all your drivers, including the mobo`s chipset drivers. You will Either need to connect the laptop to the net, or download the drivers using another system, and burn them to cd.

Regards Howard

 

[jjvosk]

I have tried all of that! Nothing seems to work, and the fact that my laptop is unaltered is the worse part. Would you recomend that i give into the the Toshiba service centre, or just to try and find updates for all drivers and whatever elce might be needed.

Thanks

 

[howard_hopkinso]

Yes. Try updating to the latest drivers.

If that doesn`t help, then maybe the Toshiba service centre is the next step.

Regards Howard