sysrlb32 problem and Task Manager access

[AhmedR]

Hi, I'm having a problem where my dektop becomes a bright red and sometimes I see a program called sysrlb32 popup what looks like a command window and close again.

Another problem is that I cannot open my Task Manager. I get the message: "Task Manager has been disabled by administrator". I tried the policy techniques in the stickied threads but they do not appear to fix the problem.

My HJT log is attached. Please let me know if you have any suggestions to help.

Thanks in advance!

 

[howard_hopkinso]

Hello and welcome to Techspot.

You`re using an outdated version of HijackThis, See HERE for the latest version an instructions.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

Also, let me know the results of the AVG Antirootkit scan.

Regards Howard :wave: :wave:

This thread is for the use of AhmedR only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[AhmedR]

Thank you for the links Howard, they were very helpful. AVG's antri rootkit did not come up with any results. Additionally, my desktop has returned to normal and I can access my task manager once again. Everything appears to be working as normal.

I have attached the requested logs. Please take a look to make sure I have nothing harmful left on my system.

Thank you very much for your time and expertise.

 

[howard_hopkinso]

Delete all files in AVG Antispyware quarantine.

1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

2. Download the attached avengerscript.txt and save it to your desktop. The Avenger script is attached to the bottom of this post.

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by double clicking on its icon on your desktop.

Under "Script file to execute" choose "Load script from file".
Now click on the folder icon which will open a new window titled "open Script File"
navigate to the file you have just downloaded, click on it and press open
Now click on the Green Light to begin execution of the script
Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
On reboot, it will briefly open a black command window on your desktop, this is normal.
After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

5. Please attach the content of c:\avenger.txt into your reply, as well as fresh HJT and Combofix logs.

Regards Howard

This thread is for the use of AhmedR only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[AhmedR]

Requested logs are attached.

thanks!
Ahmed

 

[howard_hopkinso]

It appears you`re running two firewall programmes, Nvidia and Zonealarm. This is not recommended and can cause serious conflicts. I suggest you uninstall the Nvidia firewall and keep Zonealarm.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O2 - BHO: msdn_lib.msdn_hlp - {38847C4B-1AB1-4A47-9026-9A6CF7B43D31} - C:\WINDOWS\system32\msdn_lib.dll (file missing)

O4 - HKCU\..\Run: [csrss] C:\WINDOWS\csrss.exe

O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/securelogin-devel.cab

O16 - DPF: {87056D28-9730-4A47-B9F9-7E890B62C58A} (WildfireActiveXHost Class) - http://www.shockwave.com/content/tumblebugs/sis/axhost.cab

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\csrss.exe

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log and let me know if you`re still having problems.

Regards Howard

This thread is for the use of AhmedR only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[AhmedR]

I didn't find C:\WINDOWS\csrss.exe, and I do not seem to be having any other issues with my computer at the time.

This file is different from C:\WINDOWS\system32\csrss.exe, right? I had read about some confusion regarding this file and a trojan of the same name. There is still an instance of this program running in my task manager, but I believe it to be the necessary Windows file. Is this correct?

HJT log is attached. Thanks!

Ahmed

 

[howard_hopkinso]

Well done, your HJT log is now clean.

A lot of malware use Windows file names, but are nearly always found in the wrong location. In your case the csrss.exe is only legit if it`s found in C:\Windows\system32 if it`s found anywhere else, it`s nasty as in your case it was in C:\windows.

Turn off system restore.(XP/ME only) See how HERE.

Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of AhmedR only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.