Inactive The specified service does not exist as an installed service

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The specified service does not exist as an installed service This is the message I get when I start up must anti-virus's such as windows defender.
As for avg and Mcafee I cant even download them (mcaafee from disk)
I also cant turn on firewall
I have acsess to the internet and task manage....but not (f11) system restore upon boot.
cant update drivers or preform windows updates.


More details upon request
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Operating System Windows 7 Professional Media Center Edition
OS Service Pack -
DirectX (DirectX 9.0c)
Computer Name USER-PC
User Name Seths *********

CPU Type Unknown, 2700 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 3072 MB
BIOS Type Award (12/08/09)

Video Adapter NVIDIA GeForce 8400GS
Video Adapter NVIDIA GeForce 8400GS
Monitor Generic PnP Monitor [NoDB] (21011)

Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter High Definition Audio Controller [NoDB]

SCSI/RAID Controller DAEMON Tools Virtual SCSI Bus
SCSI/RAID Controller NVIDIA nForce Serial ATA Controller
SCSI/RAID Controller NVIDIA nForce Serial ATA Controller
Disk Drive Generic- Multi-Card USB Device
Optical Drive hp DVD-RAM GH40L SCSI CdRom Device
SMART Hard Disks Status Unknown

C: (NTFS) 465730 MB (279927 MB free)

Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network Adapter Hamachi Network Interface (
Network Adapter NVIDIA nForce Networking Controller (

Printer Fax
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Mass Storage Device
USB Device USB Optical Mouse

--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Phoenix Technologies, LTD
Version 5.55
Release Date 12/08/2009
Size 1024 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities PCI, USB

[ System ]

System Properties:
Manufacturer HP-Pavilion
Product BK149AA-ABA s5414y
Serial Number 4CE0140Q2Z
Universal Unique ID 001CD56B-C8B01510-8C38CDFA-C164A104
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Product NARRA5
Version 5.00
Serial Number 104791330000834

[ Chassis ]

Chassis Properties:
Manufacturer Hewlett-Packard
Version Chassis Version
Chassis Type Desktop Case
Boot-Up State Safe
Power Supply State Safe
Thermal State Safe
Security Status None


Posts: 55,827   +503
Welcome aboard

Please, observe following rules:
  • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
  • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
  • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
  • Never run more than one scan at a time.
  • Keep updating me regarding your computer behavior, good, or bad.
  • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
  • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
  • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


NOTE 1. Use another working computer to download Farbar Recovery Scan Tool. Use USB flash drive to transfer it from good computer to the bad one.
NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.[/*]
  • Press Scan button.[/*]
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.[/*]
  • The first time the tool is run, it makes also another log (Addition.txt). Please copy and paste it to your reply.[/*]
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