Trojan horse PSW.Generic2.GNN

[meowmie]

I know what I have...I know where it is...I can't figure out how to get rid of it!!!

I am bound and determined to get rid of this thing without asking for my husbands assistance (want to prove I can do it)...LOL.

Trojan horse PSW.Generic2.GNN

C;\System Volume Information\_restore {F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP259\A0059116.exe

I have downloaded and installed all the tools that were recommended. Since I know where the trojan is, do I still need to do all the tests?

Help needed badly since I have never done this before.

Thanks in advance and may God bless.

Meowmie

 

[kyleman]

Have you tried deleting it whilst in safemode?
Then you should run HijackThis and post the save log for a moderator to take a look at. (i don't no how to read them im only 13 )
Good luck for the future

 

[howard_hopkinso]

Hello and welcome to Techspot.

The infected file is in system restore.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Run a full system scan with your Antivirus programme and delete whatever it finds.

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Then, go HERE and follow the instructions exactly.

Post fresh HJT and Ewido logs as attachments into this thread, only after doing tha above.

Regards Howard :wave: :wave:

This thread is for the use of meowmie only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.