Trouble installing Windows on a new HD.

By kateylou · 54 replies
May 15, 2006
  1. Hey everyone- I am wondering if anybody out there can help me… I have a Compaq Presario 700 (712au) and the hard drive crashed- I was advised by the computer shop man (hahaha) to dump it and buy a new hard drive - I did (more hahahaha) now I come home and try to load up and am having all kinds of misery.

    I have a 128mB of RAM and bought a Samsung 40gB 5400rpm 8mB cache HDD

    I have read many threads on this page and others and see millions having same problems as me (nothing new I am glad to see) but have tried all suggested solutions and none seem to be right for my problem (hahaha)!

    This is the issue. As I install XP (hahaha hysterically now) I get ok through the partitioning and format stages and then into installing but then my computer starts throwing up files it cannot copy from the cd- some can be done with retry some need to be just skipped! Then we get to the fun part, now I am in blue windows advertising efforts (love how they keep telling me how good they are when it wont even work!) of the install process - we get to about 37 mins remaining and then freeze up! After many attempts to gain ground I get mad - kick a few things and then reboot - reformat drive and start all over! This time it is a whole new mass of files cannot copy - ones that didn’t work before are fine now and ones fine before need to be skipped! Then we hit payload- I get through the install and get to a windows screen! I see the hills! I must be close! Now it says needs to reboot and then I think I am all fine! Then the pain starts anew! The reboot brings me to a black screen with the message “Windows Root>/system32/hal.dll. file is missing...please install copy of file

    i have tried ....chkdsk /r .... bootcfg /rebuild .... fixboot ..... fixmbr .... process as sugested in other forums and threads..... i have tried using a usb external cd drive to install from.... is it a compatibility issues with new HDD and old RAM??

    Now I just cry and quit! Can you help me!
  2. kirock

    kirock TS Rookie Posts: 1,221

    That is weird so many files not reading and then others not reading the next time. You said you tried an external CD drive and it still does it. Is the CD all scratched up or dirty finger prints on it?

    Just in case the CPU is overheating while installing (it is working pretty hard at this point), take the side of the case off. Blow out all dust. Put a table fan blowing there to keep it cool while you try one more time. Reformat again and do a fresh install.

  3. seanmcq

    seanmcq TS Rookie Posts: 19

    If it's a completley new hard drive I can't see it being that. My money is on the CD being dodgy. Is it an original copy of the CD. Or is it a backup copy? How long have you had the CD? Is it scratched/damaged?
  4. Samstoned

    Samstoned TechSpot Paladin Posts: 1,018

    disc is damaged cd or dvdrom drive is damaged
    bad (illegal copy) disc
    see if you can burrow a good disc and try that ,use your legal keys to install
    make sure you delete all drive info and reformat again
  5. bradthegreat

    bradthegreat TS Enthusiast Posts: 104

    I have actually run into this too, and what I found is that the drive can be bad. Sometimes older CD drives have problems with slightly scratched CDs. I'm with Kirok - try an external or different CD drive.
  6. kateylou

    kateylou TS Rookie Topic Starter

    it is a fully legal (expensive) copy of xp with sp2 purchased through retail outlet and used once on the previous HDD, it does have some minor marks but not scratched

    will try the overheat idea as that sounds good to me and will keep using the usb cd drive to minimise vibration and heat generated!

    so here i go yet again to battle with the mighty MScorp and try installing one more time!

    can anyone explain what "overclocked" means, this was sugested as possible fault for another thread for very similar problem but i have never heard that before? this could be what i am thinking about my new HDD not being fully ompatible with my existing components??????
  7. Tedster

    Tedster Techspot old timer..... Posts: 6,002   +15

    With windows, you can use any full install disc as long as you have a legit key.
    Borrow your friend's CD and use your legit key. I've done this before on my own systems with a bad CD. (And yes, I purchased my 2 copies of windows! One of my XP cds was bad, so I used the other CD with the first key.)
  8. kateylou

    kateylou TS Rookie Topic Starter

    failed again!


    thanks guys for all of your sugestions, will find a friend with an xp disk and try that

    only next logical step is throw whole thing in the trash eh!
  9. seanmcq

    seanmcq TS Rookie Posts: 19

    I'm pretty sure you can request that Microsoft send you out a new CD as long as you have a valid copy with key and COI. Seriously sounds to me as though the CD is knackered. It would be either that or the drive and since you've said you've tried an external one, the chances of two broken drives are pretty slim. As for the overclocking thing, if you don't know what it means, then it's not the cause of your problem
  10. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Woa, way to appeal to our gender. Please KateyLou, give us some credit. Some of us can resist thought through our loins and would help you regardless. I'm afraid however that I've been beaten to it this time.
    Just to clarify, have you had the same problem with the external CD-ROM drive, or is it simply not picking up? I don't want to offend you, but having worked in IT for some time now, I like to get everything clear, just in case something has been overlooked.
    BTW I assume you've got some other computer you've been using to post in this thread, you could check the XP cd you've been using for errors on that one perhaps? Just pop it in the CD drive and have a sift through with explorer. If you have any trouble it'll confirm that it's a bad disk and you'll know what's wrong. I LIKE closure on things like that.
  11. kirock

    kirock TS Rookie Posts: 1,221

    No it's not, that HDD is working perfectly, as you can partition and format and you've run chkdsk etc. It is compatible with your system, no problems there. As you can see we're all thinking it's an issue with the CD ROM disk itself, and not the hardware. I had suggested overheating of the CPU just incase but that doesn't seem to be the issue. I am a little concerned with the 128MB of RAM though. That seems very small to run XP. You actually had XP installed on this machine before, on the old failed HDD?

    Three things come to mind:
    1) XP just won't install and run stable on 128MB of RAM.
    2) The RAM is faulty and making the system unstable
    3) You have bad CD install disk.

  12. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,443   +38

    I think its not the fact that she has 128MB of RAM which isn't letting it install coz I once had a Pentium II 366 MHz which had 128 MB of RAM and ran XP fine. Just couldn't keep any AV or other programs running in the background(LOL). It's definitely the CD coz the RAM was fine before, so I don't see where that could give any problems.
  13. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    I've installed and run systems with less RAM XPsp2. If you could call it running. I work in education you see.
  14. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    Test your RAM.

    A title describing your problem is better than a title describing the motive of people replying to it (hormones).
  15. alidabiri

    alidabiri TS Rookie Posts: 441

    this is a known issue with laptop cd-rom or dvd-rom drives, that can not read windows xp disks sometimes properly. this is because some directories are 8 or 9 deep in xp install cd-rom. i have had this happened to me. i had to use an external cd-rom drive, which worked fine. you can use an ide-laptop converter to connect a regular cd-rom drive, or connect the cd-rom to the external port of the laptop.
  16. seanmcq

    seanmcq TS Rookie Posts: 19

    She's already stated that she has used an external CD-Drive which also didn't work
  17. alidabiri

    alidabiri TS Rookie Posts: 441

  18. seanmcq

    seanmcq TS Rookie Posts: 19

    Sorry re-read my post and it may have come off as a bit rude, that wasn't my intention. Anyway, she says up there in one of her posts that she used a USB CD drive so I'd assume it was completely external and not a "slot-in" laptop drive
  19. alidabiri

    alidabiri TS Rookie Posts: 441

    no problem dude. no offence taken. i'm just trying to clarify some confusing issues. i should have been more clear. laptops have external cd-rom drives too. which causes the same problem. she needs a full size (desktop) cd-rom drive.
  20. kateylou

    kateylou TS Rookie Topic Starter

    thank you all for your help! still no luck here I am afraid! wasn’t trying to appeal on gender basis - was trying to outline the desperation of my situation! even though I use terms such as partition, format, check disk.... I am way outta my league and really am quite not good technically! this is my regular computer which came all set up (hence why i am able to access programs) and the laptop was going to make life a little easier on the road! but I will be rethinking! The genuine xp I am using was never installed on this laptop but on a newer Acer I bought for video editing which is why I am pretty sure it works … I last night tried the 3 disk restore cd set that came with the Compaq (don’t ask why I didn’t before) and it should have set the computer up with xp and all the other goodies but it also failed during the xp installation (everything worked fine up until then) so I think all the most recent posts might be right and it is a RAM or other problem…. Will try today to check xp disk in explorer and maybe even burn myself a back up on a fresh disk although not sure copying a dirty disk will get me far! Next point of call is the local computer shop to buy new RAM (if that can be done for laptops) or paying someone to set this up for me!
  21. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    I hope you have not done this Above.
    Laptops do not load an O/S like desktops.Compaq's have a small 16bit partition at the begining of the HDD it contains the Setup software for the System( Acts like a Bios program).
    You have to go to Compaq and Download this software along with all of the relevant Drivers etc.
    While you are there Read up on the procedures for installing a new HDD . You may need an original installation disk to properly install.
  22. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Sorry to be the pedant here, but laptops can and do use regular os installs. I should know having done more than my fair share. What you're referring to is Compaq's fondness for a restore partition, which this system may indeed have if it's a compaq. If you want a clean install, you can do so, but if you want the machine to have all the software it orrigionally had on it (when you bought it that is), then you could try simply letting it boot without any removable disks in.
    The problem I see with this idea is that Katylou has got a new HDD in the thing, so it's unlikely to have a restore partion on it.
    FYI most of the compaq systems I've seen second hand (we get a lot of cast offs from industry 'donated' at the school) have a restore partition and they've all been desktops. Wheras the compaq laptops we've got 40 of don't.
  23. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Also Katylou, if you're not experienced at this sort of thing, please do not attempt to remove the HDD yourself for any reason as with a laptop there's a good chance of damaging the thing.

    Also I feel that I must appologise if I upset you with my earlier suggestion, that you were trying to appeal to our base natures. You must admit however that the title for this thread is pretty demure. Still I was just being playful, it's hard to tell people's motivations with text, I suppose I should use more emotes or something.
  24. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Oh and if the XP disk is damaged then you won't do yourself any favors by copying it. You're right about that. The best thing to do would be to ask for a replacement from Microsoft (if it's a legit disk), or borrow one from a friend. It's quite legal, so long as you use your own licence key. It's the licence that's the real issue with piracy. That and the number of machines you've got it installed on.
    If you don't have a legit copy of XP and it's a cracked(in the software sense) ****** version, you shouldn't have much trouble tracking down a replacement online. Not of course that I'd reccomend doing so as you won't be able to get critical updates from Microsoft.
  25. kateylou

    kateylou TS Rookie Topic Starter

    Dear Lekki sheep and all of the TS crew!
    I was not at all worried about your comment of me trying to appeal (it gave me a good giggle)- you have all been such a great help - I really cannot believe the community spirit shared here and how you all are tying to help me!

    I am afraid though that I am still stumped - got a fresh xp disk from a friend! (trying not to scratch it!) and tried to load that but still had a few files that wont load.... this is also the case with the set of 3 HP restore disks that came with the computer. The files that won’t load are mainly .dll and .sys files and I have no idea what they do but are obviously very important as they cause a "critical error- libraries cannot be loaded" and the system wont go any further.

    HP have been more than helpful (hahahahaha) in suggesting that I navigate their circular referenced website and try to get myself a copy of a few patch files - great thing about that is that they are all only executable through XP!!

    The darn thing is driving me crazy!

    I know it can run XP as it did before and is stickered with the claim it was designed for XP!

    Does anyone out there know a way into the Compaq BIOS - the only bios I can access is the f10 and then the only options I have are boot order and minimal information on system…. I was thinking I could disable any virus checkers or other such nonsense before I give loading up the XP one more try!
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