Unexpected Reboot in XP Pro w/ sp2

By capt. carib ยท 4 replies
Dec 12, 2007
  1. I have a system I built myself about 2 1/2 years ago. Not long ago it began rebooting unexpectedly. I keep current w/ automatic Window's update. I thing I did notice is that it would frequently reboot during Norton Scans - that seemed to resolve itself over time. Now it reboots every once in a while but, "always" at the worst times. This is the error message I receive, any advice from those in the know is appreciated.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 12/10/2007
    Time: 8:02:55 PM
    User: N/A
    Computer: YOUR-330CCAF691
    Error code 0000009c, parameter1 00000000, parameter2 ba33c050, parameter3 b2000000, parameter4 1040080f.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    0000: 53 79 73 74 65 6d 20 45
    0008: 72 72 6f 72 20 20 45 72
    0010: 72 6f 72 20 63 6f 64 65
    0018: 20 30 30 30 30 30 30 39
    0020: 63 20 20 50 61 72 61 6d
    0028: 65 74 65 72 73 20 30 30
    0030: 30 30 30 30 30 30 2c 20
    0038: 62 61 33 33 63 30 35 30
    0040: 2c 20 62 32 30 30 30 30
    0048: 30 30 2c 20 31 30 34 30 0
    0050: 30 38 30 66 080f

    Board : ECS P4M800PRO-M
    Chipset : VIA P4M800CE
    Processor : Intel Pentium D 945 @ 3400 MHz
    Physical Memory : 2048 MB (2 x 1024 DDR2-SDRAM )
    Video Card : Nvidia Corp GeForce FX 5200 [NV34.3]
    Hard Disk : MAXTOR (200 GB)
    Hard Disk : ST3160023A (160 GB)
    DVD-Rom Drive : LITE-ON DVDRW LH-20A1H
    Monitor Type : LCM-19w4 - 19 inches
    Network Card : VT82C570 MV IDE Controller VT6102 Rhine II Fast Ethernet Adapter
    Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
    DirectX : Version 9.0c

    I recently followed the recommendations on the forum about defraging and page file reset but, alas it continues to reboot unexpectedly.
    I also recently changed ram in hopes of alleviating any ram issues that might be contributing to the problems. Now have corsair ram. 2gb.

    I have learned alot from others in this forum and appreciate the help.
  2. ba_vivek

    ba_vivek TS Rookie

    kindly the upgrade graphics the drivers
  3. Rik

    Rik Banned Posts: 3,814

    You should get rid of that norton crapware and see if that helps.
    Norton is THE worst bit of software there is, below is some instructions should you decide to remove it.

    Download either the free AVG or Avast antivirus programmes and either the free Zonealarm or Kerio firewall programmes from within this link - https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

    Then, disconnect from the net and completely uninstall Symantec/Norton. If you have any problems in uninstalling the programme, take a look at this thread - https://www.techspot.com/vb/topic57112.html

    Once you`ve completely uninstalled Symantec/Norton, reboot your system and install whichever firewall programme you chose, followed by whichever antivirus programme you chose. Reboot your system the required number of times and reconnect to the net. Run the antivirus updates.

    You then need to check the operation of all your fans and remove all dust from within your pc case. Then get speedfan from the downloads section here on TS and keep an eye on your temperatures.

    It would also be a good idea to make a post in the Security and the Web forum as your machine is most likely infected with malware as norton is useless
  4. capt. carib

    capt. carib TS Rookie Topic Starter

    Thanks much for the help!

    Thank you for the help!
    I tried stepping away from Norton in the past because of conflicts it was causing but, I must be crazy because I returned to it after only one year.
    I will try updating the video card drivers as recommended also first.

    Thanks again for you advice.
  5. Rik

    Rik Banned Posts: 3,814

    I'm not saying Norton is definately the root of your problem but it is quite possible that it is.

    I have seen hundereds of logs in the Security and the Web forum and the 2 most seriously infected types i see are 1 - no security, and 2 - Norton.
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