You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how here.>
http://www.bleepingcomputer.com/forums/tutorial56.html
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.>
http://www.bleepingcomputer.com/forums/tutorial61.html
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.>
http://www.bleepingcomputer.com/forums/tutorial62.html
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
neoteris\secure application manager
Close contol panel.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {4AA49065-61BA-E106-4AFA-CDCA7585AA1C} - C:\WINDOWS\qcxgu1.dll (file missing)
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O15 - Trusted Zone: remote.schwab.com
O15 - Trusted Zone: remote2.schwab.com
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) -
https://remote2.schwab.com/dana-cached/setup/JuniperSetupSP1.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8CC13DA5-C870-43D9-8B34-3B142DC8E137}: NameServer = 205.171.3.65,205.171.2.65
O17 - HKLM\System\CCS\Services\Tcpip\..\{D85CCF9A-241E-4EDA-BFD0-09930A1AF524}: NameServer = 205.171.3.65,205.171.2.65
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB34D527-0ABB-4680-939A-9524B90162E8}: NameServer = 205.171.3.65,205.171.2.65
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
c:\program files\
neoteris Delete the entire folder.
Reboot into normal mode, turn system restore back on and rehide your protected OS files.
Post a fresh HJT log and let me know how your system is running.
Regards Howard
This thread is for the use of bkdickard only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.