Sorry, what I should have said was that Microsoft were as baffled as me by the remark from Memorex Technical Support: 'I am sorry but we do not support Traveldrives in a stereo only Windows operating systems.'
I have written again to a Memorex technition explaning the faults in more detail and he has emailed back that they are clearly faulty and need replacing.
But hold yer horses, lo and behold Imation butting in again as I received a short email from their Senior Technical Support Specialist, he simply says:
Good Day,
The questions your asking is something that what would be better ask to the manufactor of the unit in question, is there any USB ports on the unit and the other unit is also in the same situation You would be better possing these questions to the manufactor of the devices.
Senior Technical Support Specialist
Memorex / Imation Products
A Division of Imation
United States
I will be sending the following reply email first thing Monday morning:
Good day to you,
I think I must be at a disadvantage because I can't understand your email of Jan 12th.
Firstly, I only put one question to Memorex:
'Which of your USB 2.0 Flash Drives and SD/MMC cards will play mp3 files in an mp3 player and in particular any micro system which has these input ports?'
To which Memorex replied:
‘All Memorex Traveldrives (except the Mini TravelDrive U3) and SD cards will
allow you save Mp3 files on them and play them in a stereo or compatible USB device.’
After receiving this reply I relayed the fault with my Memorex 1GB Traveldrives which are still all under guarantee. Incidentally, I have other makes of 1GB flash drive, namely:
1 Integral Silver Flash Drive, 1 Integral Yellow Splash Pen Drive, 1 SanDisk Cruzer micro, 2 Kingston DTI DataTravelers and 1 DATASAFE137 Pen Drive.
All of my ten USB flash drives are used regularly to play mp3 music, the Memorex being the only ones that are faulty.
In case you are asking, as you do not make clear, my micro music system has both a USB 2.0 port and an SD/MMC card slot (see attached photo). My mp3 player is the type that takes SD cards up to 1GB, and was purchased with a 256MB SD card in place, is this what you want to know?
The micro system manufacturer states: 'Play mp3 music via USB Direct – Simply plug in your device to the USB port or SD Card Slot and your digital music will be played directly from the device.’ The mp3 player says something very similar.
What did you mean when you wrote this?
‘You would be better possing these questions to the manufactor of the devices.’
Look, as the faulty devices have the Memorex Logo on them, who else should I have written to - George W. Bush?
As for your email, (a copy is pasted below this paragraph) neither my good wife, my daughter as well as I, can understand it, we can only guess what you mean:
'The questions your asking is something that what would be better ask to the manufactor of the unit in question, is there any USB ports on the unit and the other unit is also in the same situation You would be better possing these questions to the manufactor of the devices.'
Your apparent lack of knowledge of modern flash media usage is really quite surprising considering you hold such a high technical position with Memorex! Also to be quite frank with you, your composition and spelling are appalling for someone who has to reply to customer emails on a technical level and if I was your boss – I would sack you as you are a complete disgrace to your profession.
Sorry to be so blunt, but I do not get the point of your email at all – it was a complete waste of your time and effort and mine in writing this considerate reply!
Kind regards, however,
Henry
I am very annoyed with this guy as you can clearly see!
I am still very very angry with Imation as they clearly are not 'playing the game'.
Henry
