I have been experiencing BSOD for more than a month, and I desparately need experts in this forum to get me out of the hell... thanks in advance! It is a long story though...
Mine is a Notebook... FUJITSU Lifebook P7010 (Specs here: http://www.pc-ap.fujitsu.com/products/lb_p7010_specs.html, I upgraded to 1GB RAM at the dealer though). I got the machine in May this year in Hong Kong. Everything went well until October 24th when I experienced my first BSOD. Since then, errors flooded in and I could not figure out what was wrong. I was such a novice that I didn't know I could let the BlueScreen freeze and read the error codes. Crashes could happen anytime, no matter what I was doing (typing in Word, switching between Windows, receiving an ICQ message, or even doing nothing).
After 4 days on October 28th the Windows system files were corrupted. I only got the manufacturer's original recovery DVD, so I had no choice but to use it, formatted my harddrive and reinstalled everything. But the problem was not solved; the system crashed as frequent as before. I had no choice but to take the machine to Mississauga the FUJITSU repairing center for a diagnosis.
(By the way, I am an exchange student FROM Hong Kong and I am at Toronto, so it is very troublesome for me to get to the repair center, and my life relies on my only notebook - that's why I wish to identify the possible reasons for the errors before I take my machine there again)
After 10 days I could finally take back my notebook. They said that it was a harddrive problem and they replaced it (my machine was and is still under warranty). I hoped that everything would go well but it did not. The 3rd day after I got back the machine it crashed. Since then it crashed 4 or 5 times a day, which was less as frequent as before (~10 times a day). I noted the error codes this time; however the codes were all different.
I identified 2 important errors that I made, though. First was that I installed and ran real-time 2 anti-virus softwares simultaneously - Norman supplied by FUJITSU and Trend Micro Internet Security supplied by my university. I uninstalled Trend Micro and reduced the frequency of crashes to ~2 crashes per day. Second was that I used a non-surge protective socket for my plug (I thought that was a very strong reason, because before I plugged my machine directly to the socket on the wall, but on October 23rd which was ONE day before my first BSOD, I switched to a non-surge protective extension. I didn't really know about the difference because all electric equipments in Hong Kong are surge-protective, stupid me
). I switched back to the wall socket, the machine stopped crashing for 2 days (November 27th and 28th), but it resumed with a rate of about once per day till now.
I am attaching the 7 most recent minidump files. They are mostly 0x8E, 0x4E, 0xD1 errors which involve win32k.sys and kmixer.sys (today morning when I was listening to songs using Media Player 10). I got one 0x1A (Memory Management) when I was running the integrity check for Windows system files. For the most recent 10 dumps, I could see the counting of the physical memory dumping from 1 to 99 and then complete. It was not the case before.
The system now is quite unstable too. Often the Internet Explorer, Windows Media Player, MS Word and ICQ are not responsive and need to close. I also discovered that less crashes are observed when I run my machine on battery than on the mains supply.
I have run the MS Memory Diagnostic Tool and my RAM should be okay. I also ran the PC Doctor supplied by FUJITSU and all hardware tests were passed.
I don't want to examine the interior of the notebook by myself, because then the warranty will be voided. But I don't really trust the people at the repairing center. So I would like to figure out the possible reasons for my errors before I take the machine there. I am having my final exams soon and my life rely on this tiny notebook. Since it is not crashing very seriously, I don't wish to leave it away from me for another couple of weeks. That's why I am here to post this message to find out more what's wrong with it.
Thanks a lot for reading my lenghty story, and please kindly provide any help =) All kinds of help will be warmly appreciated! :>
Taylor
Mine is a Notebook... FUJITSU Lifebook P7010 (Specs here: http://www.pc-ap.fujitsu.com/products/lb_p7010_specs.html, I upgraded to 1GB RAM at the dealer though). I got the machine in May this year in Hong Kong. Everything went well until October 24th when I experienced my first BSOD. Since then, errors flooded in and I could not figure out what was wrong. I was such a novice that I didn't know I could let the BlueScreen freeze and read the error codes. Crashes could happen anytime, no matter what I was doing (typing in Word, switching between Windows, receiving an ICQ message, or even doing nothing).
After 4 days on October 28th the Windows system files were corrupted. I only got the manufacturer's original recovery DVD, so I had no choice but to use it, formatted my harddrive and reinstalled everything. But the problem was not solved; the system crashed as frequent as before. I had no choice but to take the machine to Mississauga the FUJITSU repairing center for a diagnosis.
(By the way, I am an exchange student FROM Hong Kong and I am at Toronto, so it is very troublesome for me to get to the repair center, and my life relies on my only notebook - that's why I wish to identify the possible reasons for the errors before I take my machine there again)
After 10 days I could finally take back my notebook. They said that it was a harddrive problem and they replaced it (my machine was and is still under warranty). I hoped that everything would go well but it did not. The 3rd day after I got back the machine it crashed. Since then it crashed 4 or 5 times a day, which was less as frequent as before (~10 times a day). I noted the error codes this time; however the codes were all different.
I identified 2 important errors that I made, though. First was that I installed and ran real-time 2 anti-virus softwares simultaneously - Norman supplied by FUJITSU and Trend Micro Internet Security supplied by my university. I uninstalled Trend Micro and reduced the frequency of crashes to ~2 crashes per day. Second was that I used a non-surge protective socket for my plug (I thought that was a very strong reason, because before I plugged my machine directly to the socket on the wall, but on October 23rd which was ONE day before my first BSOD, I switched to a non-surge protective extension. I didn't really know about the difference because all electric equipments in Hong Kong are surge-protective, stupid me
). I switched back to the wall socket, the machine stopped crashing for 2 days (November 27th and 28th), but it resumed with a rate of about once per day till now.I am attaching the 7 most recent minidump files. They are mostly 0x8E, 0x4E, 0xD1 errors which involve win32k.sys and kmixer.sys (today morning when I was listening to songs using Media Player 10). I got one 0x1A (Memory Management) when I was running the integrity check for Windows system files. For the most recent 10 dumps, I could see the counting of the physical memory dumping from 1 to 99 and then complete. It was not the case before.
The system now is quite unstable too. Often the Internet Explorer, Windows Media Player, MS Word and ICQ are not responsive and need to close. I also discovered that less crashes are observed when I run my machine on battery than on the mains supply.
I have run the MS Memory Diagnostic Tool and my RAM should be okay. I also ran the PC Doctor supplied by FUJITSU and all hardware tests were passed.
I don't want to examine the interior of the notebook by myself, because then the warranty will be voided. But I don't really trust the people at the repairing center. So I would like to figure out the possible reasons for my errors before I take the machine there. I am having my final exams soon and my life rely on this tiny notebook. Since it is not crashing very seriously, I don't wish to leave it away from me for another couple of weeks. That's why I am here to post this message to find out more what's wrong with it.
Thanks a lot for reading my lenghty story, and please kindly provide any help =) All kinds of help will be warmly appreciated! :>
Taylor
