If it's svschost.exe, as you said, it's malware. But if you mistyped it, and it's the well-known svchost.exe, it could be malware also, or it could be other stuff. Either way, please have him do a HJT log as per these instructions.
I need to see HJT and AVG Antispyware logs as per the instructions in this thread HERE.
Regards Howard
This thread is for the use of Gars only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Sorry, I had forgotten it was Vista and AVG Antispyware doesn`t work with it.
Your HJT log is clean.
Regards Howard
This thread is for the use of Gars only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.