Spot on there Julio. Even just using a descriptive title will help. As an example, my knowledge of networking is scarce so i tend to avoid networking issues. Its annoying when someone doesn't clearly state what their issue is.
On the other hand, I'm pretty good with hardware and malware so i tend to focus on those. But, again, it really helps if the titles are descriptive.
The thing to remember is, we can only work with the information presented to us.