I needed to upgrade Windows 98SE to Windows 2000 in order to use some professional tax software. I performed an fdisk and format operation, and set the bios to detect the cd first. I have tried to install the operating system from both the boot discs and the cd. After performing its operation, the screen remains blue with the words "Windows 2000 Setup" at the top, and a note at the bottom of the screen that says "Setup is starting Windows 2000". Unfortunately, nothing happens. I called Microsoft, spent 1 1/2 hours on the phone with them. Couldn't resolve the problem. Said I might have hardware issues. HELP!!!!!!!!!! We couldn't even get the original operating system to reinstall.