Windows auto-restart

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ajay67

TS Rookie
hi

i experience windows auto-restart when i use some applications (neatimage, emulation games..) but not when surfing & normal MS office applications. i checked the event viewer & i got "system error" msg of category (102) and event 1003.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 5/11/2007
Time: 7:19:19 PM
User: N/A
Computer:
Description:
Error code 0000009c, parameter1 00000005, parameter2 8054d5f0, parameter3 b2000018, parameter4 06000e0f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 39 0000009
0020: 63 20 20 50 61 72 61 6d c Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 38 30 35 34 64 35 66 30 8054d5f0
0040: 2c 20 62 32 30 30 30 30 , b20000
0048: 31 38 2c 20 30 36 30 30 18, 0600
0050: 30 65 30 66 0e0f

minidump attached :
help needed plzzzz
 

peterdiva

TechSpot Ambassador
That's crashed at your video card drivers. As they're new try an older version.

BugCheck 9C, {5, 8054d5f0, b2000018, 6000e0f}
Probably caused by : igxpmp32.sys ( igxpmp32+317b81 )
Image name: igxpmp32.sys Timestamp: Tue Apr 17 05:16:25 2007 (4623E7A9)
 

ajay67

TS Rookie
thnx for your super-quick reply!

i just updated my video card driver to the latest. it's integrated type actually. the auto-restart also happens before the update (ie i used the driver that comes with the mobo). i ran the "pc health" program which come together with the gigabyte mobo & the CPU temp reading is around 45~47. i don't know whether it's on the high side or not. i didn't OC. just did the memtest from CD-ROM & it showed OK.

i bought the system less than 2 weeks ago. do you think i should return & ask the shop to check for the components? may be it's the RAM, video card (ie the whole mobo??) or PSU is the problem?

side note : why is my DDR2 667MHz RAM showing 267MHz on cpu-z? (or should i ask at another section?)
 

CraigMc

TS Rookie
If you only got it recently then I would definately recommend taking it back for them to have a look at, be sure to back up any of your files first incase they need to perform a reinstall of the O/S though.
 

peterdiva

TechSpot Ambassador
As above. Bugcheck 9C is hardware related, either a driver problem or a faulty piece of hardware.
 
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