Windows Explorer Won't Start!

[tuna420]

Hi I'm new here. I just registered because of this problem. I've read a couple posts with the same problem but they never seem to actually get resolved.

Every time I start my computer, everything works fine until I log on. Once I'm there all I see is my desktop wallpaper and the mouse, no icons or start menu. If I get to task manager and manually run explorer the start menu flashes for a second and then leaves again. I tried the repair operation by booting from the windows XP and nothing changed. I was on the phone with the microsoft tech support for hours and still got nothing resolved. I think it's probably some virus or something but I can't do anything about it from this state. I have important data on the computer I would rather not lose.

Any help is appreciated. Thank you!

 

[Rik]

Do you have a proper windows cd?

 

[tuna420]

Yeah I think so. The Windows XP Home Edition. I tried booting from it and running the repair twice but still nothing.

Sorry I'm so late in replying!

 

[Rik]

Can you get to the run command on the start menu? If so type sfc /scannow. You will need the windows cd in for this.
If your problem is caused by hard drive corruption then that may fix it.

 

[tuna420]

Hmm I ran it through the task manager and it completed but nothing happened. I restarted and everything.

 

[Rik]

Looks like a reformat is your only option then unfortunately.

 

[tuna420]

Ahhh well thanks a lot for trying anyway!