One of my friends recently bought a Gateway laptop about 3-4 months ago. It was working fine until one day the blue screen that says Microsoft XP Loading with Please Wait on the bottom froze everytime and he was unable to log into his user name and start windows. I am more advanced with computers than him so I tried helping him by using the Gateway recovery disk that came with the computer. I did the second option which automatically saved all his files into C:\Mybackup and reinstalled the operating system. However when you take the disk out and when the computer restarts to load the drivers (mouse keyboard etc...) it froze at the same spot everytime. I ended up clearing the hard drive completely and reformatted the computer using the same recovery disk. It then took the same process to setup the drivers and it again froze at the exact same spot. Neither option worked! Should I not be using the recovery disk...? What are my options to put a clean copy of Windows XP back onto this computer?