XP shutdown problem

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ros060

Posts: 10   +0
i have a machine running XP SP2 with all the relevant updates. i am facing problem while shutting down the system. when i go for START>TURN OFF>SHUT DOWN..... everything goes well till the computer reaches the screen which reads 'windows is shutting down'. then the machine hangs on that screen and i have to manually shut the computer down.
also, if the computer is idle for some time, it is turned off automatically, and when i restart it it goes through the disk-check operation.
i was advised to download all the updates of XP which i did but still the problem doesn't go.
can anyone help please? shall be really gratefull.



:confused:
 

Rick

Posts: 4,512   +66
There's a lot of possibilities, but here's a link that helps you troubleshoot.

http://support.microsoft.com/default.aspx?scid=kb;en-us;308029


Resources to help troubleshoot shutdown problems in Windows XP
View products that this article applies to.
Article ID : 308029
Last Review : June 1, 2004
Revision : 1.0
This article was previously published under Q308029
On This Page
INTRODUCTION
MORE INFORMATION
You receive an error message when you shut down or restart the computer
Method 1: Configure Windows so that it does not load the file or the service mentioned in the error message
Method 2: See if a program has recently been removed from the computer
The computer stops responding when you try to shut down or restart the computer
Method 1: Try to shut down or restart the computer from Safe mode
Method 2: Use Device Manager to determine if the problem is related to a device driver
Method 3: Try to restore operation of Windows XP by using System Restore
Method 4: Try to restore operation of Windows XP by using the Last Known Good Configuration functionality
Method 5: Try to repair your installation of Windows XP by performing an in-place upgrade
Method 6: Confirm that the CMOS/BIOS settings are correct
Method 7: Confirm that your hard disk or file system is not damaged
The computer restarts unexpectedly or restarts when you try to shut down the computer
Recommended Microsoft Knowledge Base articles
How to use the Microsoft Product Support Services Web site to find a solution
APPLIES TO

INTRODUCTION
This article refers to resources that you can use to troubleshoot shutdown problems in Windows XP. After you follow the steps in each article in a section, determine if you have resolved the problem by either shutting down or restarting your computer. If you still cannot shut down or restart your computer, continue to the next section in order. Try to shut down or restart your computer at the end of each section.


MORE INFORMATION
You receive an error message when you shut down or restart the computer
To resolve this issue, use either of the methods that are described in the following sections.
Method 1: Configure Windows so that it does not load the file or the service mentioned in the error message
If the error message refers to a file or service, the file or service may be listed on one of the tabs in the System Configuration utility (Msconfig.exe). If the file or service is listed, follow the procedure outlined in the second article mentioned in this section to turn it off. If the file or service is not listed, continue with the next troubleshooting step in this article.

For additional information about disabling a file or service using the System Configuration utility, click the following article number to view the article in the Microsoft Knowledge Base:
310353 (http://support.microsoft.com/kb/310353/) How to perform a clean boot in Windows XP
For additional information about how to turn off services using Computer Management, click the following article number to view the article in the Microsoft Knowledge Base:
310602 (http://support.microsoft.com/kb/310602/) How to disable a service or device that prevents Windows from starting
Contact the manufacturer of the faulty service for more information.

Note For more information about the file or service that is causing the problem, contact a Microsoft Product Support Services professional for help. For information about how to contact a Support Services professional, visit the following Microsoft Web site:
http://support.microsoft.com (http://support.microsoft.com/)
If the Original Equipment Manufacturer (OEM) of your computer installed Windows XP, contact this manufacturer for help with this issue.
Method 2: See if a program has recently been removed from the computer
If you recently removed a program or a Windows component from the computer by deleting it manually, related information that is still on your computer may be causing the problem. Reinstall the program or component, and then either use the Add or Remove Programs tool or follow the manufacturer's instructions to remove it.

To remove a program from the computer: 1. Click Start, click Control Panel, and then click Add or Remove Programs.
2. In the list of programs, click the program that you want to remove, and then click Change/Remove.
3. Click Yes when you are prompted to confirm if you want to remove the program.
If the program is not listed in the Add or Remove Programs tool, contact the manufacturer to obtain instructions for removing it.

The computer stops responding when you try to shut down or restart the computer
To resolve this problem, use any of the methods that are described in the following sections.
Method 1: Try to shut down or restart the computer from Safe mode
For additional information about troubleshooting Windows XP by using Safe mode, click the following article numbers to view the articles in the Microsoft Knowledge Base:
315222 (http://support.microsoft.com/kb/315222/) A description of the Safe mode boot options in Windows XP
310602 (http://support.microsoft.com/kb/310602/) How to disable a service or device that prevents Windows from starting
Note If you can shut down or restart your computer from Safe mode, continue to the next section to troubleshoot possible driver issues.
Method 2: Use Device Manager to determine if the problem is related to a device driver
You can use Device Manager to examine and change devices that are configured by software. Note that if the hardware device uses jumper pins or dip switches, you must configure the device manually.

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager
314464 (http://support.microsoft.com/kb/314464/) How to troubleshoot unknown devices listed in Device Manager
Method 3: Try to restore operation of Windows XP by using System Restore
You can use the System Restore tool to return your computer to a previous working state. System Restore takes a "snapshot" of critical system files and some program files and stores this information as restore points. You can use these restore points to return Windows XP to a previous state.

For additional information about using the System Restore tool, click the following article number to view the article in the Microsoft Knowledge Base:
306084 (http://support.microsoft.com/kb/306084/) How to restore the operating system to a previous state in Windows XP
For additional information about System Restore, click Help and Support on the Start menu. In the Search box, type system restore, and then press ENTER.
Method 4: Try to restore operation of Windows XP by using the Last Known Good Configuration functionality
If Windows does not start, restart Windows by using the Last Known Good Configuration functionality: 1. Start the computer, and when Windows begins to start, press F8 to make the Windows Advanced Options menu appear.
2. Use the arrow keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
3. If a Boot menu appears, use the arrow keys to select Microsoft Windows XP, and then press ENTER.

Windows XP starts your computer by using the registry information that was saved at the last shutdown.

Method 5: Try to repair your installation of Windows XP by performing an in-place upgrade
You can repair a damaged Windows installation if you run Windows Setup from the Windows XP CD-ROM.

For additional information about how to perform an in-place upgrade of Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315341 (http://support.microsoft.com/kb/315341/) How to perform an in-place upgrade (reinstallation) of Windows XP
Method 6: Confirm that the CMOS/BIOS settings are correct
Warning This procedure may involve changing the complementary metal oxide semiconductor (CMOS) settings and modifying the basic input/output system (BIOS) settings. Incorrect changes to your computer's BIOS can result in serious problems. Microsoft cannot guarantee that problems resulting from changes to your BIOS can be solved. Change your CMOS settings at your own risk.

Incorrect or corrupted CMOS and BIOS settings can cause startup and shutdown problems. Microsoft cannot provide specific instructions to change your CMOS and BIOS settings, because these settings are specific to your computer.

For information about the correct CMOS and BIOS settings for your computer and about how to check and change these settings, see your computer documentation or contact the manufacturer of your computer.

Note A damaged or insufficiently charged internal battery can corrupt CMOS or BIOS settings.
Method 7: Confirm that your hard disk or file system is not damaged
You may be able to resolve the problem if you start your computer from the Windows XP CD-ROM, load the Microsoft Recovery Console, and then use the Chkdsk command line utility.

Important Microsoft recommends that only advanced users or administrators use the Recovery Console. You must know the administrator's password to use the Recovery Console.
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