It's strange hearing Bill Gates say that DRM is too complicated for the end user, especially when Microsoft is one of the world's biggest pusher of DRM. However, it's true. According to Mr. Gates, DRM in its present state is not where it should be, and is detrimental to the user experience as a whole. Of course, many agree and have been saying similar things for a long time. Laws of various countries intended to prevent piracy often have adverse side effects for consumers who just want versatile music, which has been a bone of contention for very long. Why would Mr. Gates disagree with the very company he helped found, however? It's interesting to say the least. I doubt Microsoft's stance on DRM as a whole will change, sadly.