Why is the antivirus not turned on?
Uninstall/delete the copy of HijackThis you have and download a new one. Let it install to the right location, NOT the temporary internet files! Download from here >
http://filehippo.com/download_hijackthis/
Follow these instructions in order please.
Download
ViewpointKiller
* Unzip the program and all of the contents of
ViewpointKiller.zip to a location such as your desktop.
* Double click the ViewpointKiller icon to run
ViewpointKiller.exe. Select the "
File" menu, and select "
Check to see if you have Viewpoint installed".
* If ViewpointKiller indicates that any of the Viewpoint variants are installed, select the proper "
Kill" option in the
File menu.
Follow the prompts and instructions very carefully, answering "
Yes" or "
No" depending on which option you are most comfortable with. The MsConfig instructions are very important, so be sure to read them carefully.
Note: When done with ViewpointKiller, simply right click and delete all files that were unzipped.
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Download
Trend Micro CWShredder
1. Double click the
CWShredder.exe to open the Program and Click on
I AGREE to accept the license agreement.
2. Checkmark the option
Move CWS files found to the Recycle Bin instead of deleting them as a precaution. We can empty the Recycle Bin later once the infection is cured.
3. Click on
Update to ensure the latest updates are installed.
4. Click
Fix to let the CWShredder look for and fix any CWS infection it finds.
5. Click
OK in the confirmation screen to continue.
* CWShredder will scan your system for known variants of CWS infections.
* The scan results are shown.
7. Click
Next to continue.
8. Click
Exit to exit the program.
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Please download Combofix by sUBs from either
here or
here
Save Combofix.exe to your your Desktop.
1. Double click combofix.exe & follow the prompts. (from the keyboard select 1 and press enter)
2. When finished, it will produce a log for you.
3.
Attach that log in your next reply.
Note:
Do not mouseclick combofix's window while it's running. That may cause your computer to stall
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Next post please attach:
combofix log
New HijackThis log
