After hearing mostly rumors or first-hand experiences from consumers and people around the web, we now hear official word from Apple that indeed there is a quality problem
with the iPod Nano. The flaw is the very-scratchable and easily-damaged LCD screens on the device, a flaw that Apple claims stems from a particular vendor for Apple, and affects only a very small amount of the sold units. Initially, Apple was standoffish and like the fiasco with “irreplaceable” battery units in the original iPod, Apple gave various suggestions that really weren't a solution, such as buying a case for it. Now they've have a change of tune, offering replacements for damaged screens. So... if you get scuffed up, you know you're not alone.