The layoffs will affect positions across the entire company, including its wholesale unit and even contractors. The carrier said it would be careful to ensure that the restructuring doesn't impact its recently improved customer service record.
When Sprint's current CEO Dan Hesse took over in late 2007, poor service was a common complaint among customers. Support has improved so drastically in the last two years, however, that the company has discontinued using 27 call centers.
Including this bout of layoffs and the transfer of 6,000 employees to Ericsson, Sprint has reduced its global workforce by some 16,500 in 2009.