You’ve probably noticed that not everyone is a fan of No Man’s Sky. Sean Muray, head of NMS developer Hello Games, couldn’t have been more accurate when he predicted it would be “super divisive” and “not for everyone.” Unsurprisingly, there has been a slew of refund requests from unhappy players, but the chances of getting one seems to vary depending on where you bought it.
This weekend brought numerous reports of people getting their money back for No Man's Sky, even in cases where the game had been played for many hours. A NeoGAF post claims users have been able to get refunds from Amazon, GOG, Humble Bundle, the PlayStation Network, and Steam.
Receiving refunds from Sony’s PlayStation Store is notoriously difficult; users can request a cancellation within 14 days of purchasing a title, but only if they haven't initiated the download or streamed the game.
However, according to a Reddit page, Sony has been issuing some refunds, irrespective of the number of hours played. Those who purchased a No Man’s Sky digital code from Amazon have also reported success in getting their money returned. In both cases, customers found using the companies’ live chat system was the best method; in one case, Sony's agent called it a “one-time gesture of goodwill.”
One former Sony director isn’t happy about the situation. Shahid Ahmad has called players who ask for their money back after so many hours of game time “thieves.” The one-time Sony Computer Entertainment Europe Strategic Content Director wrote a series of tweets on the subject:
Here’s the good news: Most players are not thieves. Most players are decent, honest people without whose support there could be no industry.— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
We’re not talking about a consumer product in the factory sense. We’re talking about a work of art. You can’t just treat it like a widget.— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
In forty years of buying tens of thousands of pounds worth of games, to my knowledge, I have not *once* asked for my money back.— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
As a customer and a player before I was ever a developer, I’d only have asked for my money back if the game was broken at boot time.— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
I have no dog in this race. Just my 2p. I’ve been a dev, a pub and a funder for decades, and a player for longer than all of that.— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
Other players reported they were able to get their money back from Steam, even when failing to meet its strict refund rules that state games must have been played for fewer than 2 hours and owned for no more than 14 days.
But it appears that Valve is no longer making exceptions for No Man’s Sky. On the game’s Steam page, there is now a note that reads: “The standard Steam refund policy applies to No Man’s Sky. There are no special exemptions available. Click here for more detail on the Steam refund policy.”
Many players argue that due to the nature of the game, two hours isn’t long enough to discover the number of technical issues, missing features, and various other problems within No Man’s Sky.
Patches are currently being rolled that should bring some welcome changes and fixes to NMS. Murray had said that free future updates would introduce new content, such as base building and freighters, but he recently told the Daily Star that it was “perhaps naïve” of him to suggest players wouldn’t have to pay for this DLC.
Anyone who feels they deserve a refund for No Man’s Sky should still get in touch with whichever company they bought it from and plead their case.
If you haven't already seen it, check out the NMS Honest Game Trailer video below.