HP messes up & now messes up again

By Thomas McGuire on September 23, 2003, 2:48 PM
For over 2 months HP has been selling a 17" flat-panel LCD monitor for $199 - less than 50% off the $449 normal price. Now they say it was a mistake, & not only are they canceling orders in progress, they actually expect people to either pay the difference or return the monitors!

There are several places already reporting this news, & this just doesn't look good for HP. They've even resorted to calling customers & leaving voice mail asking for the extra money or the return of the products.


Would you like to know more? I could understand if they made this mistake for a day or so, but to expect people to pay up or return after this long? The best thing HP could have done was to fix the pricing error & honor what they'd sold, or at least shipped already (& let you know it was sold at a much discounted price). At least they've earn some goodwill that way.

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