The disclaimer and rules below only apply to the Virus & Malware removal forum.

1) Despite of the open nature of the TechSpot forums, the Virus & Malware removal board is different in that it's completely dedicated to tech support, offering members free help to get around their issues related to computer viruses, worms, trojan horses, spyware and other malicious and unwanted software.

Because of the complexity and variety of issues posted by users, we have found the necessity of creating a guide. Read: "5-step Viruses/Spyware/Malware Preliminary Removal Instructions".

2) We request ALL members that want Virus/Malware help to follow these simple steps which will ease the transition from coming to help to actually receiving it.
For other type of support, please choose the appropriate forum (e.g. Our BSOD Help & Support forum is another section dedicated to member support).

3) When creating your support thread, please DO NOT copy the entire "5-step Viruses/Spyware/Malware Preliminary Removal Instructions" title, instead make it short and descriptive.

4) Established members who want to participate and help other members, you are more than welcomed to do so. HOWEVER, it is mandatory to be knowledgeable in this area and adhere to these guidelines by following the log scan process and offer help based on the 5-step instructions first. Only after these resources have been depleted you should suggest to proceed otherwise.

This should streamline the support process and not confuse the user. Furthermore, this will show good faith on the helping side, by offering valuable information in a single direction to the member in need.

5) New members coming for support will want to know that moderators have their usernames highlighted GREEN, while known malware helpers are highlighted in PURPLE.