TechSpot

3d acceleration unable to start

By Guitaristpat
Dec 2, 2007
  1. hello,
    I just recently purchased a new graphics card (Ati radeon Visiontek hd 2600 pro) becuase my last card burnt up (which was a Nvidia 5500 gx). But when i started up WOW i got an error message saying "world of warcraft is unable to start up 3d acceleration. Please make sure DirectX 9.0c is installed and your video drivers are up-to-date". Now I installed the drivers for the card but when i went to install the updated drivers it said there were none. I also installed DirectX 9.0c. But yet i still am having the problems. There is two things that i have noticed that im having errors with. One is that when i start up my computer i get a a window titled RUNDLL and it says "error loading C:\Windows\system32\gzmrotate.dll this specified module could not be found" Another thing is that when i run Dxdiag and test my Direct3d i get this
    Direct3D 7 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x80004005 (Generic failure)
    Direct3D 8 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086c (error code)
    Direct3D 9 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086c (error code)

    Im not very good with computers so im not sure if this could be it, i ran this test because ive been doing research on this problem for about 3 weeks now. Also, if i try running another game such as Call of Duty United Offensive my computer will just draw a blank black screen which i eventually have to end the task. So if anyone could please help me on this problem i would greatly appriciate it. Thx Alot

    Pat
     
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Before you kill your self trying to find a fix for this. It is really simple.

    The last few drivers release by ATI do not have 100% support for AGP. This means that direct x cant send information across your drivers to your video hardware.

    The easiest thing to do is simply uninstall your catalyst drivers. Go to the ATI Catalyst download site. Put in what operating system you have, select your card, then instead of installing 7.11 or whatever they are on now go down to the bottom of the page. one of the last links says previous driver versions, click it and select catalyst 7.7 from the list.

    Catalyst 7.7 was the last ATI driver that had 100% support for AGP

    edit here is the link http://ati.amd.com/support/driver.html

    make sure to uninstall your current drivers before installing the new version. if you are in XP just go to control panel -> add/remove programs - find ATI driver and/or Control center and click remove. If you are on vista you shouldn't be having this problem because i think dx10 has a fix for it, but let me know if you are on vista
     
  3. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    ok I went to download the 7.7 and it said "setup did not find a driver compatible with your current hardware or operating system. Setup will now exit" And then it exits. I uninstalled all the Ati drivers and the catalyst. Any idea?
     
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    what os are you using
     
  5. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    Microsoft Windows XP professional version 2002 service pack 2
     
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

  7. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    yea, im getting the same message. Now there are 3 things to download is there a certain one i should choose? ive done both the first and second one, second one ran through fine, but the first comes up with that message
     
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Before we go further please go to start -> control panel -> device manager

    look under display adapter -> driver tab and post what it says
     
  9. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    hmm sounds really bad but i cant find the device manager, should it be in the rest of the icons in control panel?
     
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    right click my computer go to properties go to hardware tab then click device manager
     
  11. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    ok i see no display adapter, would it be becuase i have no driver installed?
     
     
  12. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    yes i just wanted to make sure that we uninstalled completely.

    1. Click on Start, then Control Panel, then go to Add/Remove Programs.
    2. At the top of the list do you see any ATI entries. Select the entry entitled ATI Software Uninstall Utility, and click Change/Remove if you do.
    3. You will be prompted to restart your system once the uninstall is complete.
    4. Once restarted, check the Add/Remove Programs list again for any remaining ATI software.
    5. If any ATI software is still listed, click Change/Remove on those entries to uninstall each one individually.
    6. Next, please scroll through the list until you find an entry called DAO
    7. Select DAO, then Click Change/Remove to uninstall this program.

    Follow from wherever you left off. If you missed a step before go ahead and do it now then reattempt install of 7.7.
     
  13. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    ok i went through and found an omega driver that i had tried before and got rid of it. I did not find the DAO though, i tried to install the 7.7 again anyways and it still came up with the message.
     
  14. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    just so you know I am 100% sure that this will fix your 3d rendering problem, so no worries.

    Did you uninstall everything to do with your old Nvidia drivers also?


    While you are in add/remove programs do you have the microsoft .NET framework installed?

    Edit: also your problem with gzmrotate.dll is most likely related to malware/spyware as it is a browser helper object. some malware camouflage themselves as gzmrotate.dll, particularly if they are located in c:\windows or c:\windows\system32 folder. So you may want to fix this before we get your new driver installed - you should go http://www.techspot.com/vb/topic58138.html

    follow the instruction and post the asked for attachments in the security section of this forum for them to analyze, there is a chance that the malware is blocking the installation - for installation of the new driver ATI recommends turning off firewalls/virus scanners so I would suggest following the link and checking the malware before installing the new driver
     
  15. Guitaristpat

    Guitaristpat TS Rookie Topic Starter

    hey, i did get rid of all the nvidia drivers and i do have the frameworks. Im currently going through the steps so i'll let you know what happens next. Thanks
     
  16. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    good luck i know it takes a while but its well worth it.
     
  17. wan

    wan TS Rookie

    Hey guys i have exactly the same problem with you. My card is sapphire Ati
    Radeon HD 2400 PRO (AGP Version)
    I tired serveral drivers and one of it works (like 7-10 modified by Grandmars)
    I am able to see the details on my Device Manager too.

    But the problem is- when i run dxdiag(directX) , i am not able to run Direct3D Test.the error codes as follow:
    Direct3D 7 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x80004005 (Generic failure)
    Direct3D 8 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086c (error code)
    Direct3D 9 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086c (error code)

    I search on google and i found a post in World of Warcraft Forum...one of the
    those guys said it's very likely because the driver is not WHQL...

    If that guy is right, where can i get i WHQL driver for my card?
    Or any options i can do with it?

    I am looking forward to hear your answer! =(
     
  18. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    wan try this

    1. Click on Start, then Control Panel, then go to Add/Remove Programs.
    2. At the top of the list you should see several ATI entries. Select the entry entitled ATI Software Uninstall Utility, and click Change/Remove.
    3. You will be prompted to restart your system once the uninstall is complete.
    4. Once restarted, check the Add/Remove Programs list again for any remaining ATI software or other drivers that you have tried.
    5. If any ATI software is still listed, click Change/Remove on those entries to uninstall each one individually.
    6. Next, please scroll through the list until you find an entry called DAO
    7. Select DAO, then Click Change/Remove to uninstall this program.

    1.Go to link for you OS - Double-click on the downloaded driver file. Click Run
    Use the default directory for extracting the files and press the Install button.

    Vista
    http://ati.amd.com/support/drivers/vista32/previous/common/common-cat77-vista32.html

    XP
    http://ati.amd.com/support/drivers/xp/previous/radeon/radeonxip-cat77-xp.html

    2. Click Next on the first install screen.
    3. Click Yes to the License agreement.
    4. Click the Custom button.
    5. Select the driver, catalyst control center and uncheck the box for steam
    # The installer will start to load the display driver first.
    Next you will see the WDM Capture drivers load (for VIVO or All-In-Wonder). <---you won't have this
    The Catalyst Control Center setup will start shortly after.
    A dialog box will indicate the install progress.

    6.Click Finish to restart your computer.

    Go to dxdiag again and retest your Direct3D
     
  19. wan

    wan TS Rookie

    oh jesus i ;ve fixed it!
    i just upgrade my driver from device manager=> have disk
    Catalyst autorun won't work but u have to check the folder the driver is in the directory.
     
  20. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    wonderful. that may work for guitarist also

    was the default directory C:\ATI\driver #\driver
     
  21. macklessdaddy

    macklessdaddy TS Rookie Posts: 69

    you are da man,guess i posted my problem in the wrong section but all is well now.http://www.techspot.com/vb/topic93405.html
     
  22. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Glad that worked for you. You would think ATI would put that on their support site by now ;)
     
  23. ghrasko

    ghrasko TS Rookie Posts: 16

    Hi,

    I tried to follow the instructions here, but I am still getting the "setup did not find a driver compatible with your current hardware or operating system. Setup will now exit" message.

    I have also Sapphire HD2600 PRO 512MB
    Win XP Prof SP2 HU
    .Net 1.1, 2.0, 3.0

    I did not have DAO, but I deleted even my sound and network card nVidia drivers :( so at the moment I am connected to Internet from another PC. So every related drivers are deleted. But still the same mesage.

    I only installed the drivers, not Catalyst.

    Gabor
     
  24. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    which version of windows do you have
     
  25. ghrasko

    ghrasko TS Rookie Posts: 16

    Windows XP Professional (Hungarian) SP2
     
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