8 steps problems, Java won't update

By phys
Feb 20, 2009
Topic Status:
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  1. phys

    phys Newcomer, in training Topic Starter Posts: 34

    OK. It is done. Is there any undoing what it has done?
    Like I said I haven't clicked anything since the scan completed.

    I see your post was 51 minutes ago but it just now showed up. That's frustrating.
  2. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Not as far as I can see other than just exiting the program!

    Do the DrWeb and see if it begins to find the same files in DrWeb on the first file found chose cure and select to do that on all.

    Mike
  3. phys

    phys Newcomer, in training Topic Starter Posts: 34

    So, I have gone from a computer with some viruses that is functional other than not accessing the internet, to a blank desktop with no icons and no start menu. Even in Safe Mode I get nothing. All I can do is press the power button to shut down.

    I appreciate that I have come to you and you are trying to help but please be careful about telling people to run NMR in the future. It doesn't give any chance to not delete the files it finds infected. Whether or not they still exist (recycling bin?) I don't know since I can't do anything.

    Any suggestions?
  4. mflynn

    mflynn Newcomer, in training Posts: 2,793

    OK we can still fix it.

    And you are correct on the NMC it has a setting to find only. I forgot it went into a full clean mode!

    Do you have the XP cd in order to do a repair install? This will fix windows but keep all your programs and Data.

    Mike
  5. phys

    phys Newcomer, in training Topic Starter Posts: 34

    I've got a reinstallation DVD
    MS Windows XP Media Center Version 2005 with Update Rollup 2
  6. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Boot it from the DVD (Do not attempt anything) just let me know exactly what the options are.

    What we are looking for is something that says something like
    repair windows
    reinstall windows
    Non destructive reinstall of windows.

    etc.

    NOT Restore to factoy etc

    Let me know the options.

    Mike
  7. phys

    phys Newcomer, in training Topic Starter Posts: 34

    Welcome to Setup

    *To set up Windows XP now, press ENTER.

    *To repair a Windows XP installation using Recovery Console, press R.

    *To quit Setup without installing Windows XP, press F3.
  8. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Hmm that sounds like a normal windows XP cd not one of the so called Reinstall cd's put out by Dell or HP etc.

    Boot it Press enter to setup Windows (you will have an option to abort) then you will get another option to (R) Repair Windows using the Recovery Console. Decline that! As we proceed it will find an existing windows installation and offer to (R) Repair it. This is what we want chose this R.

    From there on it will look like a normal windows install and should finally boot back to windows with all your programs...

    If you do not see R to repair an existing Windows installation it will get to a point where it asks about the File system Format, leave as is. ABORT at that point!

    Mike
  9. phys

    phys Newcomer, in training Topic Starter Posts: 34

    This is a DVD that came with the computer from Dell. I don't know if that changes anything.

    I'm looking at...

    If one of the following Windows XP installations is damaged, Setup can try to repair it.

    *To repair the selected Windows XP installation, press R.

    *To continue installing a fresh copy of Windows XP without repairing, press ESC.


    There is just one installation to select that is ...

    C:\WINDOWS "Windows XP Media Center Edition"
  10. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Great!

    This is the one >*To repair the selected Windows XP installation, press R.

    For >C:\WINDOWS "Windows XP Media Center Edition"

    Good!

    Mike
  11. phys

    phys Newcomer, in training Topic Starter Posts: 34

    Chugging along until...

    Files Needed

    The file 'iaStor.sys' on Intel Matrix Storage Manager Driver is needed

    Type the path where the file is located, and then click OK.

    Copy files from:
    c:\windows\temp\iif\winall\driver

    (Clicking OK doesn't work.)
     
  12. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Click cancel and try to skip!

    mike
  13. phys

    phys Newcomer, in training Topic Starter Posts: 34

    Next I got...

    The file ‘Prounstl.exe’ on Intel® PRO/1000 Driver Disk is needed.

    C:\dvrtmp

    I clicked cancel. The cursor froze. A few minutes later...

    Hardware Installation

    The software you are installing for this hardware:

    Conexant D850 56K V.9x DFVc Modem

    has not passed Windows Logo testing to verify its compatibility with Windows XP.

    Continuing... may destabilize...Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing.

    Do you want to continue installing the software for this hardware?

    Yes No (buttons)


    This may be irrelevant since I can't move the cursor or find any way to toggle yes/no. It seems like No is highlighted so I expect Enter would select No.

    Edit: I tried Enter and other ideas and the thing is completely locked up. I'll leave it and go home for dinner. I just might bring back a hammer.
  14. mflynn

    mflynn Newcomer, in training Posts: 2,793

    If locked then power off restart Repair. Should not lock up on a modem.

    mike
  15. phys

    phys Newcomer, in training Topic Starter Posts: 34

    Exact repeat of last time.

    When I click cancel on the second File Needed I can move the mouse for about 1 second before it freezes. Then it is a few minutes before I get the Hardware Installation warning and can't click on it. It seems that it freezes before the Hardware warning. The messages (advertisements) in the background continue cycling through and the five little green boxes in the bottom right corner continue to flash in order to indicate that it is "doing something."

    I have a separate ResourceCD that has device drivers and diagnostics utilities. Could the missing files be on this CD?
  16. mflynn

    mflynn Newcomer, in training Posts: 2,793

    OK yes that may be the case. When it asks eject and put the CD in. When it needs the Windows CD in to continue then switch again.

    Mike
  17. phys

    phys Newcomer, in training Topic Starter Posts: 34

    OK iastor.sys was not on the resource CD but I found it on my hard drive by hunting around. Now I've got a different Hardware Installation warning.

    Intel(R) ICH8R/DO/DH SATA RAID Controller

    I'm inclined to tell it to go ahead since I haven't added any hardware that didn't come in the machine.

    EDIT:
    I told it to continue. I had to find another file. I told it to continue again.

    Then it completely froze on the same Conexant Modem.
  18. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Hi phys

    I don't know why this is happening on the Dial up modem. But in order to get by this I would open the case and temporarily remove the modem. Put it back after install.

    Mike
     
  19. phys

    phys Newcomer, in training Topic Starter Posts: 34

    I believe it completed installation, although it was a bit hairy.

    I had to find 4 files on the hard drive by hunting.

    I got these errors that I had to OK:

    SBEServer.exe – Entry Point Not Found
    The procedure entry point ASProject_BuildToFolder@8 could not be located in the dynamic link library AuthorScript.dll.
    OK

    Caspol.exe – Application Error
    The application failed to initialize properly (0xc000007b). Click on OK to terminate the application.
    OK (took about 10 clicks)

    Software Installation (after finding uswd.exe? windows media file something?)
    has not passed Windows Logo testing to verify its compatibility with Windows XP.
    The software will not be installed. Contact your system administrator.


    Upon the automatic restart I have the following:

    Microsoft Out of Box Experience: msoobe.exe – Application Error
    The instruction at “0x604a296e” referenced memory at “0x00000000”. The memory could not be “read”.
    Click on OK to terminate the program
    Click on CANCEL to debug the program

    I am assuming this is something I can terminate but I want to make sure I'm not terminating the whole process I've gone through.
  20. mflynn

    mflynn Newcomer, in training Posts: 2,793

    A memory error?

    Click OK to terminate!

    Mike
  21. phys

    phys Newcomer, in training Topic Starter Posts: 34

    OK. It started up fine. No svchost.exe errors!

    But, no internet either. Is this where we do DrWeb or are we beyond that now?
  22. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Well to be sure Yes!

    We do not need to shortcut it now after all.

    Run MBAM, SAS and ComboFix and post post log.

    Then run DRWeb.

    After we are comfortable we are clean we will address the connection.

    Mike
  23. phys

    phys Newcomer, in training Topic Starter Posts: 34

    Bad news.

    I ran MBAM and it found one thing.

    I tried to run SAS but it was removed by NMR.

    I tried to install SAS but I get the Windows Installer error.

    I tried the DAF procedure from post #13 but still can't install SAS.

    Also when I restart I get 6-8 svchost.exe errors.
  24. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Jeeze this is tough!

    Is NMR still running?

    What was the one thing? And did it delete it.

    Uninstall remove NMR.

    Do this to try and fix internet!

    Drag mouse with left button down across the lines below, then paste to an open CMD prompt and hit enter, ignore any errors for now.
    Code:
    @echo off
    ipconfig /all >"%USERPROFILE%"\Desktop\ipconfig.txt
    :: Saves ip settings
    netsh interface ip delete arpcache
    ipconfig /flushdns
    ipconfig /release *
    ipconfig /renew *
    ipconfig /registerdns
    nbtstat -RR
    netsh winsock show catalog >"%USERPROFILE%"\Desktop\lsp.txt
    ::saves log of current settings
    netsh winsock reset catalog
    ::resets Winsock
    netsh winsock show catalog >>"%USERPROFILE%"\Desktop\lsp.txt
    :: winsock after rest
    netsh int ip reset >"%USERPROFILE%"\Desktop\tcpreset.txt
    :: reset TCP stack
    netsh dump >"%USERPROFILE%"\Desktop\netshout.txt
    exit
    exit
    Reboot check for connectivity.

    Then

    Uninstall SAS. After that use windows search to find and delete Superant*.* and delete all.

    Before reinstalling SAS run ComboFix.

    Then the DrWeb

    Mike
  25. phys

    phys Newcomer, in training Topic Starter Posts: 34

    Here's the MBAM log

    How do I uninstall NMR? Do I just delete it?
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