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80070005 error upgrading to Windows 10

By verity25
Aug 16, 2015
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  1. Hi,

    Can anyone please help with the 80070005 error I keep getting when
    Windows tries to upgrade from 8.1. I have the Windows 10 app on my pc and it tries to install but stops with this error.

    Any help greatly appreciated.

    Thanks,
    Verity25
     
  2. bazz2004

    bazz2004 TS Evangelist Posts: 1,231   +200

  3. verity25

    verity25 TS Booster Topic Starter Posts: 110

    Thanks for that. Where do I download Windows 10 from to use the tool
     
  4. verity25

    verity25 TS Booster Topic Starter Posts: 110

    I click on the exe but nothing happens.
     
  5. verity25

    verity25 TS Booster Topic Starter Posts: 110

    Update: Downlaoded the 32bit edition and it started but then said "setup couldn't start". Tried re booting but the same thing happened. HELP!!!!
     
  6. bazz2004

    bazz2004 TS Evangelist Posts: 1,231   +200

    The media creation tool sets everything in motion so it downloads, installs and activates Windows 10. You must have a problem in W8.1 that's messing everything up. Maybe the upgrade process screwed up and needs clearing. Sorry but that's just me guessing.
     
  7. verity25

    verity25 TS Booster Topic Starter Posts: 110

    Ok, thanks for helping, not sure what else to try.
     
  8. bazz2004

    bazz2004 TS Evangelist Posts: 1,231   +200

    There's probably not much wrong but finding what that is can be a pain. If it was me I'd start with a thorough virus scan. If that doesn't show any problem it's worth looking at whether you have sufficient permissions to allow Windows Update because it's not working properly. The following link might help you.

    http://www.thewindowsclub.com/error-0x80070005-updating-windows-store-apps
     
  9. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

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