Acer 5920 black screen after boot up

By Charlenegjc
Feb 13, 2011
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  1. Hi,

    I have a problem with my friend's Acer 5920 laptop and I can't figure out how to fix it. When I turn the laptop on it asks to choose from the following configurations:

    Safe Mode
    Safe mode with Networking
    Safe mode with command prompt
    start windows normally

    When I choose 'Start windows normally' the Vista loading bars appear and then the screen turns completely black. The mouse pointer is visible.

    I tried to enter into Safe mode, but the same thing happens; A black screen with a visible mouse pointer.

    Can anyone help please?

    Thanks
  2. nismo91

    nismo91 TechSpot Maniac Posts: 999   +11

    looks like a corrupted windows component. if you want to 'reformat' it press ALT+F10 after turning on it should lead you to Acer eRecovery console. Be sure to backup before formatting.
  3. Charlenegjc

    Charlenegjc Newcomer, in training Topic Starter

    thanks for your reply. truly appreciated


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