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Acer aspire 5749-6823 keyboard intermittent, touchpad a.w.o.l.

By needhelp51
Jun 1, 2014
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  1. Just ruled out malware in other section of this forum. Laptop's integrated keyboard suffers intermittent lock-ups for no apparent reason (sometimes works, sometimes doesn't, right now, doesn't). Touchpad seems deactivated (tried FN + F7 in case of accidental disable, but that's not the case), every option related to touchpad are grayed out in 'mouse' menu (config panel). Before malware check-up,tried system restore to last week, all problems were still there, so I reverted back. I have to use visual keyboard to type. Have to work with external mouse because touchpad doesn't work. Tried reinstalling touchpad drivers from Acer website, and didn't work. Computer worked perfect a few days ago.
     
  2. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Sounds like you may have some system files corrupt. This can occur after a lot of spyware. Some times just removing it dose not correct what it has already messed up. Your best maybe to back up your personal stuff. Then do a factory reinstall.
     
  3. needhelp51

    needhelp51 TS Booster Topic Starter Posts: 265

    Thanks for your answer. sadly, I dont have factory discs for this computer. is it the only solution?
     
  4. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Last edited: Jun 2, 2014
  5. needhelp51

    needhelp51 TS Booster Topic Starter Posts: 265

    Oh, I did not there was such a partition.

    I am using Win 7 32-bit SP1.

    Sorry for delay in response.
     
  6. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Yes most computers these days have a built in factory partition. For case like where the OS becomes corrupt. The link I gave you in Post 4 will guide you threw yours. If you choose to do this. I was asking for the OS . So I could be sure I pointed you towards the right restore link.
     
  7. needhelp51

    needhelp51 TS Booster Topic Starter Posts: 265

    Thank you, I will backup my data and try this.
     
  8. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Your welcome. Post back let us know how it went. Plus if you have any problems.
     
    Last edited: Jun 8, 2014
    needhelp51 likes this.

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