TechSpot

Almost 90 percent of Galaxy Note 7s haven't been exchanged

By Scorpus
Sep 16, 2016
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  1. The disastrous story of the Samsung Galaxy Note 7 continues, with a report from The Verge confirming that just 130,000 units have been returned to Samsung since the company notified the public of the explosive battery issue.

    According to the US Consumer Product Safety Commission, around one million Galaxy Note 7s are affected by the official recall that was announced yesterday. If only 130,000 people returned their device during Samsung's voluntary exchange period, this would indicate almost 90 percent of the Galaxy Note 7s in the wild have not been replaced and could still pose a safety threat to their owners.

    There are several potential reasons why users are not returning their Note 7s despite the recall. Samsung hasn't provided significant quantities of replacement Note 7s just yet, so some users are being offered different (and much worse) devices that they don't want. The information Samsung has published about the recall has often been confusing and lacking in detail as well, which makes it difficult to know the exact exchange process.

    However, Samsung has improved their information about the recall over the past week. The company now has a date after which replacement devices will be available at retail stores (September 21st), and various notices will be published through Samsung's marketing channels to encourage users to swap their hazardous smartphones.

    There have been a few reports suggesting Samsung will make it easy to identify which phones contain safe batteries through different packaging and changes to the software, however owners will still have issues convincing some companies – airlines in particular – that their replaced variant won't explode.

    Permalink to story.

     
  2. Whitefyre

    Whitefyre TS Rookie Posts: 20   +7

    I have mine in for recall..
    they have yet to contact me back
     
  3. theruck

    theruck TS Booster Posts: 104   +20

    So many articles about it but there is no review of this phone on Techspot
     
  4. Squid Surprise

    Squid Surprise TS Guru Posts: 867   +277

    So there have been a few dozen "issues" affecting 1 million phones....I'd say your odds are pretty good of having a perfectly fine one then...
     
    ssimonds and MonsterZero like this.
  5. MonsterZero

    MonsterZero TS Addict Posts: 229   +89

    It's because no one wants to exchange their device for a lesser phone, they want a new note7 and I just received the email today confirming my carrier will have phones no later than September 21.

    I think the whole thing is blow way out of proportion, my device has yet to get hot while charging.

    "Dear Chad, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

    Through the U.S. Note7 Exchange Program, you can:
    1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC; or
    2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
    3. Contact your point of purchase to obtain a refund. "
     
  6. Marc Petersen

    Marc Petersen TS Rookie

    I am one of the 90 percents, I see no freaking reason to return my phone and get a crappy one as a loner I need my note for work, I have had no issues, I will trade in once the new ones are here on the 21st. The reason most of us are keeping them is due to the fact SAMSUNG is not only ignoring this but there trying to brush it off like nothing happened and something did happen you greedy ****s. I took mine on a plane and no one even asked me to turn it off?
     
    ssimonds likes this.
  7. Marc Petersen

    Marc Petersen TS Rookie

    Let me rephase this,

    I made it through TSA with my note 7.. they asked what kind of phone is what I stated a note 7 nothing happened boarded the plane with my note 7 and listen to music and played games on it for about a 4 hour flight
     
    ssimonds likes this.
  8. amstech

    amstech TechSpot Enthusiast Posts: 1,457   +606

    Hows that latest and greatest smartphone working out for ya?
    Are you impressing you friends yet?
    Suckers!
     
    Last edited: Sep 16, 2016
    Timonius and LenovoX like this.
  9. davislane1

    davislane1 TS Evangelist Posts: 3,562   +2,370

    I'm burning to hear what they have to say about it.
     
  10. yRaz

    yRaz TS Evangelist Posts: 1,906   +954

    You do realize that Samsung was the first to issue a recall and before anyone knew there was an issue?
     
    ssimonds likes this.
  11. Jaycomputers

    Jaycomputers TS Rookie

    The note 7 is an absolute beast of a phone. For the people who don't have if had one you would understand why nobody wants to trade it in. It's also like 0.2% chance of it happening to you. Replacements are here sep 21
     
    MonsterZero likes this.
  12. Raoul Duke

    Raoul Duke TS Guru Posts: 930   +354

    sorry dude, this article isn't about the iPhone!
     
  13. Theinsanegamer

    Theinsanegamer TS Guru Posts: 382   +339

    Over 90 last count. And lighting on fire is an actual issue, not a "issue" as you put it.
     
  14. RustyTech

    RustyTech TS Guru Posts: 865   +434

    I see what you did there... :)
     
    davislane1 likes this.
  15. Kenrick

    Kenrick TS Booster Posts: 189   +88

    your profanity in all your posts just reflects what your are. I feel sad you can't rely to other phones. There must be very special in note 7 that a Note 5 can't. Oh wait, submerging in water when you get fried in flames?
     
  16. ssimonds

    ssimonds TS Rookie

    I too am one of the 90%+ that have a perfectly working Note 7. My Note 4 got hotter when charging and playing Clash for hours than the 7.
     
  17. ssimonds

    ssimonds TS Rookie

    except for the person who first reported the phone bursting into flame haha. I get where youre going though. apple still believes their issues were user related.
     
  18. Kotters

    Kotters TS Enthusiast Posts: 46   +27

    I'm waiting for a replacement Note 7.
     
  19. Squid Surprise

    Squid Surprise TS Guru Posts: 867   +277

    My point, which you clearly missed, is that over a million were sold... And 90 are faulty.... Do the math.... Your odds are pretty good that your Note 7 will be perfectly fine.... 90 out of a million.... Decent odds :)
     
  20. DAOWAce

    DAOWAce TS Booster Posts: 249   +30

    Why does Samsung keep having issues with their mobile devices?

    You'd think they would've learned the first time..
     
  21. amstech

    amstech TechSpot Enthusiast Posts: 1,457   +606

    You don't read much do you?
     
  22. DAOWAce

    DAOWAce TS Booster Posts: 249   +30

    I don't own a mobile device, so obviously I don't keep up on phone news.
     

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