Amazon refused to refund a customer who received putty-filled fake graphics card

[Daasein]

They refused even when getting a real one

 

[Avro Arrow]

They refused even when getting a real one

Can't say I blame them. I'd be pretty salty about the whole situation too. I'd want nothing to do with them because I wouldn't trust them going forward. If Amazon had done the right thing from the beginning, that customer would've stuck with them. Would you have been interested in dealing with them if they called you a liar for months?

 

[brucek]

I dunno, but it seems awfully sketchy how they were steadfast until the CBC got involved. Their capitulation was almost immediate. It makes me glad as a Canadian that I can go to the CBC (or CTV for that matter) knowing that they'll be willing to go to bat for me.

Of course they gave the viewing audience what they wanted to see immediately, which likely had nothing at all to do with them feeling they were in the wrong. It's just much less expensive to let (in their mind) a scammer rip them off for a few hundred dollars than to put the fear into a nationwide audience of viewers that Amazon might intentionally do that to them, which of course is complete BS.

As many people have already attested to in this thread, and to which I'll add my own experiences, Amazon's "default setting" is permissive returns. I've also a number of times had to complain about late/lost deliveries, resulting in a free replacement sent out overnight at their expense, and then when the original finally shows up they tell me just keep it.

If we knew the whole story we'd probably find there's pretty good reasons Amazon suspected customer fraud in this specific case. But as I said in my original post, that suspicion is not 100% proof and unfortunately Amazon's systems don't seem as airtight as they need to be as to the fraud maybe having come from an Amazon vendor, supplier, employee or other source.

btw US local news loves those consumer protection stories too. We also have good old fashioned contract law, anti-fraud law, small claims courts, and credit card charge backs, all within a system that allowed for the creation of Amazon and many other global firms. Ultimately there are two parties here and they both need to be treated fairly under the law.

 

[Avro Arrow]

Of course they gave the viewing audience what they wanted to see immediately, which likely had nothing at all to do with them feeling they were in the wrong. It's just much less expensive to let (in their mind) a scammer rip them off for a few hundred dollars than to put the fear into a nationwide audience of viewers that Amazon might intentionally do that to them, which of course is complete BS.

As many people have already attested to in this thread, and to which I'll add my own experiences, Amazon's "default setting" is permissive returns. I've also a number of times had to complain about late/lost deliveries, resulting in a free replacement sent out overnight at their expense, and then when the original finally shows up they tell me just keep it.

If we knew the whole story we'd probably find there's pretty good reasons Amazon suspected customer fraud in this specific case. But as I said in my original post, that suspicion is not 100% proof and unfortunately Amazon's systems don't seem as airtight as they need to be as to the fraud maybe having come from an Amazon vendor, supplier, employee or other source.

btw US local news loves those consumer protection stories too. We also have good old fashioned contract law, anti-fraud law, small claims courts, and credit card charge backs, all within a system that allowed for the creation of Amazon and many other global firms. Ultimately there are two parties here and they both need to be treated fairly under the law.

I'd say that's a fair assessment. You're right, we don't know the whole story. It just doesn't make sense that they'd buy all of those good quality parts and try to screw Amazon on the video card.

BTW: Your avatar is Canadian.

 

[vicsrealms]

That sucks. Amazon, shipped me a graphics card that was damaged in shipment. Took me three months to force a refund. After that, I have come to the conclusion that the hour long drive to the Microcenter in Dallas isn't too bad.

 

[WhoCaresAnymore]

Just about everything at Amazon has gone downhill the past few years. I mean, it's quite bad. Shipping times are now the worst.

 

[ZedRM]

Amazon's been screwing up a lot lately. I canceled my prime account because they screwed up three of my orders in a row.

 

[Bkob024]

This is why you use a third party payment that will allow you to charge it back for services not rendered. Up until recently PayPal was my go to but with their recent wokeness push to fine people and then go so far as to delete the statement and say that it was fake news and stop people from closing their accounts was the last straw for that. You can literally still pull up the statement on The Wayback machine.