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Another Task List Question - Help!

By tubes
Mar 11, 2004
  1. First posting on here so Hello to you all!

    This may or may not be a problem but I have noticed that I have a background process running on my PC called 'Support.exe'.

    I have searched on Google and I am alarmed at the fact this may be a virus/worm of some description :(

    Is this a valid process in any circumstances or do I have a problem? And if so does anyone know how to get rid of it because I regularly run Norton Anti-Virus (up to date) and Adaware and nothing is showing up from this.

    Thanks
     
  2. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    Is Ad-Aware up to date also? You need to download definition updates for that just like AV.

    Just kill the process. If nothing breaks find out where it is loaded at startup and disable it.
     
  3. tubes

    tubes TS Rookie Topic Starter

    Cheers for that.

    Yes, I updated Adaware just the other day and keep it updates although not as often as my anti-virus.

    I presume I would need to disable it through 'administrative tools - services' but will I be able to identify it in there as it will not just say 'support.exe'

    Also, do you know if it is a virus/worm/trojan because I would really like to get rid of it if possible rather than just disabling it.

    Thanks
     
  4. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    It probably isn't a service although you can look in servics also. Best bet would be to look at the startup entris in msconfig or the startup foilder in your start menu.

    If you find out where it is started and disable the thing then it doesn't matter what it is. If it isn't running then it can't do anything. If you do a bit more research into the registry then you can find out where is the exe that is actually run and you can go delete it.
     
  5. tubes

    tubes TS Rookie Topic Starter

    Thanks Nodsu

    I have a utility called RegScrubXP which finds any rogue registry entries.

    Do you think this may root it out?
     
  6. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    RegScrub only finds erroneus entries but since that Support.exe runs OK then it probably won't be found.
     
  7. tubes

    tubes TS Rookie Topic Starter

    Nodsu

    Thanks for all your help. I will try what you suggested after work.

    Cheers:)
     
  8. Masque

    Masque TechSpot Chancellor Posts: 1,058

    Just a quick question.....I don't see a location for you in your profile, but do you by chance run on Charter Broadband? They've got auto-installed "support" software that could fit that description. It's not really needed unless you try to get online diagnostics.

    Just curious.
     
  9. me(who else?)

    me(who else?) TS Rookie Posts: 387

    The support.exe file could be legit...you should try downloading msconfig and disabling it at startup. If your computer runs fine then it's probably OK to keep turned off.
     
  10. zed9

    zed9 TS Rookie

    Do you have a Dell? If so, go to answersthatwork.com, click on "task list", then "S", & read what's listed for Support.
     
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