Bought a new/used laptop, was loading it up with all the goodies from this forum that have worked so well on my desktop for past several years. Decided to purchase the AVG Anti-Spyware subscription for both my desktop and laptop, went to the AVG home site, made the purchase, (somehow the name changed to AVG Anti-Virus which supposedly includes the anti-spyware - I am already running the AVG Free which is supposed to be anti-virus, not?) what was at least portrayed as being the AVG sales site, called "element 5", took my payment, gave me a link to download it, and in that email said I should be getting a key direct from Grisoft within 2 hours. That's been since last Tuesday with no key, and no response to 2 emails sent with the info on Grisoft / AVG's Customer Help online forms. Did I get snookered again somehow? Thanks!