It was quite amusing seeing the article on AOL regarding cutting service. I've seen people for years struggle though this. It reminds me of a few other online services that were like this in the 1980s - compuserve being one of them. I also remember the BS I had to go through when establishing service through the local phone company when I was living in Pennsylvania years ago. The lady tried to sell me everything but the kitchen sink. I kept repeating to her that all I wanted was plain touch tone service with no frills...no call waiting, forwarding, etc... after spending 20 minutes being forced to listen to her sales pitch, I finally demanded to speak to the manager.