Apple Stores to let users trade in their broken iPhone for a new one

By Scorpus
Feb 4, 2016
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  1. Apple is set to launch a new iPhone upgrade program at their retail stores that allows customers to trade in their old, broken iPhones for credit towards a brand new handset, according to the latest report from 9to5Mac.

    It has been possible to trade in your old iPhone for credit towards a new one at Apple Stores for a while now, but the policy has stipulated that the phone you're trading in must be in working condition. That's set to change this week, though, with Apple to begin accepting trade-ins of phones with broken screens, cameras or buttons "within reason".

    The trade-in program will only apply to iPhone 5s and iPhone 6/6 Plus models, as it's designed to encourage users to upgrade to the latest iPhone. Trading in a broken 5s will reportedly net you $50, while broken 6 and 6 Plus units will give you $200 and $250 of credit respectively. This credit can go towards the purchase of a new iPhone 6s or 6s Plus.

    Apple will also begin offering screen protector applications at Apple Stores starting today, something that the company previously prohibited as it didn't believe employees would do a good job applying them. If you purchase a screen protector in store, the Apple Store will use a specialized installation machine from Belkin to apply the protector perfectly.

    And in the event that the machine doesn't apply the screen protector perfectly, the Store will give you a free replacement and attempt the installation again. Unfortuntely Apple Stores don't sell high-quality screen protectors like Phantom Glass, but the plastic ones available should do a decent enough job.

    Permalink to story.

  2. m4a4

    m4a4 TS Guru Posts: 736   +259

    Smart business move. As long as buying it and replacing broken parts costs less than selling it refurbished, they're good. And having customers buy their marked up screen protectors will pay for the application and the reapplication if it messes up.

    Otherwise, for how much they make, I'd hope they'd try to help their customers out a bit lol
  3. Skidmarksdeluxe

    Skidmarksdeluxe TS Evangelist Posts: 6,349   +1,944

    What's so smart about it? They should offer more for stuffed up Androids, that way they should be able to lure more naive Android users into their stifling web. :(
    Reehahs likes this.
  4. G0DofPaiN

    G0DofPaiN TS Booster Posts: 55   +30

    $50 for 5s is a joke, as broken as it is if the motherboard is working you can sell it for about $200-250 in my country.
    Panda218 and Reehahs like this.
  5. QuaZulu

    QuaZulu TS Enthusiast Posts: 59   +9

    Hmm, I wonder if this offer includes phones that Apple have bricked themselves because an update has detected "unauthorized repairs" done on a phone.
  6. QuaZulu

    QuaZulu TS Enthusiast Posts: 59   +9

    I agree. It's a way to look like they're giving you a deal when they're really just taking away more of your money.
  7. Uncle Al

    Uncle Al TS Evangelist Posts: 1,527   +688

    And no report of what you'll get for the dreaded "Error 53" but I'm betting it will involve part of a vital body part plus your first born .....
  8. jobeard

    jobeard TS Ambassador Posts: 9,158   +598

    Complicated, but the explaination is here
  9. Uncle Al

    Uncle Al TS Evangelist Posts: 1,527   +688

    Good article but there are still a number of reports of the Error 53 happening to fairly new phones that have never been worked on and still Apple persists in insisting on high repair fees. Not exactly sporting of the old boys .....

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