TechSpot

Belkin Basic USB wireless adapter won't stay connected

By LoneSword
Jun 28, 2010
  1. Alright, so I've been struggling to get my home computer to stay connected to the internet. I've installed a Belkin Basic USB Wireless Adapter (in case the title wasn't enough) and I've been trying to get it to link up with my Netgear N 300 router over the past several days. What's bizarre about it is it after reinstalling the drivers (which I've done multiple times) it'll connect for about 10-15 minutes, and then suddenly cut out.

    All other connections to the wi-fi work fine. This laptop I'm using now is a perfect example, as well as my girlfriend's Mac.

    It doesn't help that the tech support's been having me run in circles to try and get this fixed. They just recently had me install Windows XP SP2 in order to even get wireless function. Now one of them had me uninstall the driver, and then download and install it from their website (which got me nowhere). He kept mentioning a "Belkin Utility" which he recommended over the Windows wireless utility, but the utility didn't come with the download like he assured me it would.

    Oh, and I know that it's not even connecting to the router because when I type in the router's IP, the router page won't come up.

    Help! I'm ripping my hair out trying to get this to work!
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,449   +324

    The route and ALL pc's attached to it, must run in the same mode {a,b,g,n}.
    Yes some allow multiple modes (ie AUTO) or G+N mode, but this typically causes loss
    of connections.

    Solution: Force the router into G-Only (or N-Only *IF* all the pcs have -N adaptors).
     
  3. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,635   +321

    Try forcing the router to use channel 1 or 11.
     
  4. LoneSword

    LoneSword TS Rookie Topic Starter Posts: 34

    Alright, well, I've tried all the above suggestions. I've realized that it IS connecting to the router because, duh, the router's SSID comes up in my connections list, and I can connect (I'm a big *****). Regardless, I still can't access the internet. Which, as I said before, is really bizarre considering that after I installed the drivers it worked fine for about ten minutes.

    Sorry about my previous post being misleading. ^ ^;

    Another note, I don't know if this normally happens in this situation, but the connectivity info shows that it's receiving one packet every like, twenty seconds.
     
  5. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,635   +321

    Can you access the router's setup page (be careful, I don't think belkins use 192.168.1.1). If so, if you reboot it from there does it work again.
     
  6. LoneSword

    LoneSword TS Rookie Topic Starter Posts: 34

    Nope. No response from the router's IP. It works on any other computer on the network.

    What's even more bizarre about this situation is as I'm typing this I'm talking to my friend on AIM. I had internet again for about five minutes before it cut out, but AIM's working perfectly fine. I don't get it.
     
  7. jobeard

    jobeard TS Ambassador Posts: 13,449   +324

    get a command prompt and then try
    ping 66.102.7.99
    ping google.com​
    do either of these work? If the first does and the second does not, then the problem is in the DNS
     
  8. LoneSword

    LoneSword TS Rookie Topic Starter Posts: 34

    Both worked, it appears. Here's the command prompt info:

    C:\Documents and Settings\Owner>ping 66.102.7.99

    Pinging 66.102.7.99 with 32 bytes of data:

    Reply from 66.102.7.99: bytes=32 time=76ms TTL=51
    Reply from 66.102.7.99: bytes=32 time=76ms TTL=51
    Reply from 66.102.7.99: bytes=32 time=79ms TTL=51
    Reply from 66.102.7.99: bytes=32 time=79ms TTL=51

    Ping statistics for 66.102.7.99:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 79ms, Average = 77ms

    C:\Documents and Settings\Owner>ping google.com

    Pinging google.com [209.85.225.147] with 32 bytes of data:

    Reply from 209.85.225.147: bytes=32 time=33ms TTL=52
    Reply from 209.85.225.147: bytes=32 time=32ms TTL=52
    Reply from 209.85.225.147: bytes=32 time=33ms TTL=52
    Reply from 209.85.225.147: bytes=32 time=34ms TTL=52

    Ping statistics for 209.85.225.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 34ms, Average = 33ms
     
  9. jobeard

    jobeard TS Ambassador Posts: 13,449   +324

    BINGO!
    ping google.com
    Pinging google.com [209.85.225.147] with 32 bytes of data:
    That's not GOOGLE
    Checking IP: 209.85.225.147...
    Name: iy-in-f147.1e100.net
    IP: 209.85.225.147
    Domain: 1e100.net
    you have a hijacked browser or DNS. Please see the Virus Removal Forum for further help
     
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