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Black screen only when watching video's or movies. Can hear sound no display.

By Groq1
Oct 27, 2014
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  1. Windows 8.1
    Processor: AMD FX(tm)-6300 Six-Core Processor 3.50 GHz
    Installed memory (Ram): 14.0 GB
    System type: 64-bit Operating System, x64-based processor
    Display adapter: AMD Radeon R7 200 Series

    It's very random when it does crash but when it does I can hear sounds for a few minutes then it stops.
    Have to hold down button to get it to restart nothing else will work.

    Pretty new to computers so have no idea how to go about fixing this and would need to be talked through it.

    Thanks in advance to anyone willing to spend their time helping me on this.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Do you have adobe flash and Java installed properly. Is the Radeon driver fully updated?
     
  3. dkenyon08

    dkenyon08 TS Rookie

    I just repaired a computer with the same problem. It was infected with a lot of malware. I used RKill, Malwarebytes and JRT to clean the machine. Once all the scans were complete I rebooted the laptop and things worked as supposed to. Hope this helps.
     

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