Blank blue screen of death

  1. Hi all,
    I have twice recently had my PC freeze on me. Everything freezes and Ctrl + Alt + Del does not work to bring up Task Manager. Shortly after, a blank blue screen (no error messages or codes at all appears.) It then takes me to re-start the PC before it appears to return to normal.

    Does anybody know what is causing this problem and how to resolve it?

    Thanks in advance for your time.

  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Hi Jonathan :wave:

    Welcome to [​IMG] :grinthumb

    You may find these to be helpful links...

    How to post a new thread in this Guide.

    Before posting you should read all the Posting Guidelines.

    To access technical support Forums.

    Many users like to post system specs in their Profile.
    System Specs are always helpful when you seek support, (see the first two suggestions).
    And helpers may ask that you post some of your specs in your thread.

    Other online TechSpot guides Here.

    You really should post your question in the BSOD forum

    Before you do so, be sure to read the posts at the top of the page "Before Posting Your Minidumps"

    Short version...
    Be sure to give us as much information as you can...
    a. System specs (Hardware, and running software, including OS (and SP) security software)
    b. A full description of what you were doing when the system failed.
    c. A Zip file with your minidumps (up to five, the most recent ones, from folder "Windows\Minidump"
    d. If you do not yet have it, a program like Everest can help to narrow down some hardware issues before getting into the dumps.
    See here for Everest.

    The post at the top of the page has more instructions for you to follow.
    We'll try to help when we see your next post.

    Enjoy your Stay :)

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