also @ TechSpot: OCZ Vertex 450 SSD Review

Blue Screen After install of Zone Alarm

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by jreedar, May 3, 2006.

  1. jreedar Newcomer, in training Posts: 17

    I installed ZoneAlarm firewall and during the install it said that one part coudn't be installed completely because I wasn't administrator (however I was) and it continued installing and finished. Later that night I started to get the BSOD.

    The exact message was:
    *** STOP: 0x00000024(0x0019025E, 0xEB27EA50, FTFS_FILE_SYSTEM 0XEB27E6A8, 0xBFEA21F8, 0xBFEA21F8)
    *** BFEA21F8 base at BFE9700, Date stamp 42807cdd, -Ntfs.sys

    I was able to boot to safe mode, that's what I'm posting this in now. After finding this forum I've booted with my original W2K installl disk and went to "Repair a Windows 2000 installation Using Recovery Console" I've run 'chkdsk /R' on all my partitions, after running chkdsk twice there were no errors found on any of the partions. I then tried booting back into window but still got the BSOD.

    While in safe mode I did follow all the manual removal steps of uninstalling ZoneAlarm from my system and registry. I think my hard drive is not damaged since I can boot into safe mode with no problems and I've successfully run chkdsk /R on all my partions.

    I was going to post my minidump file but I have no minidump folder anywhere on my system? Since it's W2K I checked c:\winnt\ for the minidump folder but couldn't find it and the did a search of all my drive but still found nothing.

    Should I do the suggestion of the first post of this thread: How to: Repair Windows XP/2000 if you are unable to boot into Windows. ???

    At work I'm also running W2K pro and I could copy my "C:\WINNT\system32\drivers\ntfs.sys" file and try to replace the one on my home computer if that will help?

    I also read in a post about doing a 'fixboot' and 'fixmbr' from the Recovery Console, is that an option I need to try?

    I just want to get back to normal without having to reformat or loose any data.

    Thanks for any advice, I'd really appricate any help.
  2. Rik Banned Posts: 4,987

    I had the same problem, i just uninstalled zone alarm in safe mode and that fixed it.
  3. jreedar Newcomer, in training Posts: 17

    Update...

    I decided to do the 'Repair' option using my original install W2K disk and I chose the option to do the repair not using the 'Recovery Console', I used the other option where it does it for you. When that finished and rebooted my machine came back up to the desktop and after about 2 minutes got another BSOD but this time it referenced WIN32K.SYS. I then did the same proceduer again but first ran chkdsk on my c:\ from the recovery console I then got another BSOD which this time referenced NTOSKRNL.EXE. I then rebooted ran the repair on more time and it booted this time and has stayed up over night and I was able to move around with no problems in windows. I'm going to make back up DVDs of my data before I reboot but wanted to post where I am now in case anyone else had been throught this and had any information for anymore I needed to do?
  4. jreedar Newcomer, in training Posts: 17

    I wanted to let everyone know doing the 'Repair' option from my original W2K install CD a few times fixed my BSODs and I'm working great again!

    This whole problem was becasue of a failed install of ZoneAlarm, it thought I wasn't Admin. durning the install but I was so somethings didn't get fully installed correctly. Any ideas what happened there and what I could do to enure it doesn't happen again? I'd like to start using ZoneAlarm but I don't want to go through those problems again or does anyone have a suggestion of a better firewall to use? I've been using Tiny personal firewall and I still am but it's pretty old and wanted to switch to something newer.
  5. Splitter Newcomer, in training

    Well i had something similar when i upgraded to an AMD 64-bit cpu. I fixed it doing what you seem to have done however. I just booted into safemode, got rid of it and installed sygate.