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Blue screen of death! fatal system error during logon

By Computerdummy
Feb 19, 2007
  1. Hello everyone. I'm Phil and I know almost nothing about computers, but I do know that mine is broken. I shut it off improperly after it froze, and now each time I turn it on I get a blue screen that says " STOP: c00021a {Fatal System Error} The Widows Logon Process system terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x00000000). The system has been shut down. "

    Needless to say, I'm pretty dumbfounded and don't know what to do. I tried starting it in Safe Mode, but it shows me the same thing.

    I'm starting to go crazy and I'd like to fix this if possible and hopefully keep all my saved files too, if that's possible. If anybody knows anything about this, any advice at all is greatly appreciated.

    Thanks.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,058   +169

    Hey Phil,
    what is the computers operating system? XP?
     
  3. Computerdummy

    Computerdummy TS Rookie Topic Starter

    operating system

    Yeah. It's XP. Home Edition I think.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,058   +169

    Sounds like you have a serious hardware failure. Take the system to a computer savvy friend or to a computer repair shop, to have it properly diagnosed and repaired
     
  5. Computerdummy

    Computerdummy TS Rookie Topic Starter

    Ok will do. Am I going to be able to keep all my files?
     
  6. checkentender

    checkentender TS Rookie

    I NEEEEEED HLP!!!! MY COMPUTER BOOTS AND THEN BEFORE I CAN LOG IN THE BLUE SCREEN SHOWS SO I CNT ACCESS ANYTHING .....

    THIS IS THE ERROR CODE

    **STOP: 0x8040x0000008E (0x00000051, 0x804092c2, 0f7a465c4,0x00000000)
    BEGGINING DUMP OF PHYSICAL MEMORY
    PHYSICAL MEMORY DUMP COMPLETE
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,058   +169

    You probably have a memory or a hard drive failure
     
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