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Blue screen .. twice

By imad
Feb 16, 2012
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  1. i have this problem :



    and this befor about one week :

     
  2. imad

    imad TS Rookie Topic Starter

    my laptop:

    CPU : Core i7
    RAM : (was 4G) i added anothe 4G to be 8G.
    with nvidia GT555​


    plz help me quickly , this new laptop cost me a lot of money
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  4. imad

    imad TS Rookie Topic Starter

    ok,
    i attach it in zip file
    i found 2 files in Minidump
     

    Attached Files:

    • dmp.zip
      File size:
      40.9 KB
      Views:
      5
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    The most significant error code is 0xA and it cited the Lenovo EE Boot Optimizer driver fbfmon.exe as the cause of your issues.

    The other error code is 0x1A and it simply cited a Windows OS driver as your issue and nothing more specific. There are exceptions but most often your issue isn't with Windows when OS drivers are cited. They more state that there is a problem without citing the specific cause.

    What model of your Lenovo is it?
     
  6. imad

    imad TS Rookie Topic Starter

    Lenovo Ideapad Y570
    CPU : Core i7
    RAM : (was 4G) i added anothe 4G to be 8G.
    with nvidia GT555​

    ====================


    what you suggest to fix this issue ?
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    * Before doing the following suggestions please answer the following questions: Did your issues occur after you added the 4 gigs of RAM or were they happening before doing so? If they happened after you installed the additional RAM they remove the 4 gigs and run it on the original 4 gigs. Any BSODs?

    Now for the suggestions...

    First, go to Lenovo's website, find your exact model and update the latest drivers and BIOS for your system. If that doesn't resolve the issue then...

    Contact Lenovo and:

    a. Tell them of your symptoms, i.e. BSODs

    b. That your minidumps were read and the codes are 0xA and 0x1A.

    c. And that the 0xA minidump file specifically cited the Lenovo EE Boot Optimizer driver fbfmon.exe as the cause of your issues.

    Please keep us updated.
     
  8. imad

    imad TS Rookie Topic Starter

    i added it before the issue happening
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Remove the added RAM and tell us if stability returns.
     

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