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Bluescreen and PC restarts after a while - Windows 7

By bel41
Mar 14, 2011
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  1. Hi Everybody,
    I`ve an acer x1301 model desktop , sometimes it just stop with a blue screen and restart , when am working on the pc. what steps can i do to solve this problem?
    Thank you .
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Please tell us when these Blue Screens occur. Are they random? Do they happen when you are doing something specific? If so, what specifically are you doing?

    How old is your system?
     
  3. war59312

    war59312 TS Booster Posts: 117

  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Most likely your system is creating the minidumps. Here this is easier:

    How to find and post your Minidump Files:


    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.


    Also, please answer my questions in my first reply.
     
  5. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Sorry being late to answer,i do not know about dmp files, i see the file in c:/Windows but i do not know what to do with it. how to open it .is there a way how to post it ?
    Thanks
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Next time you go to post scroll down, find the Manage Attachments button and click it on.

    1. A screen will pop up with the option Upload File from your Computer with a Browse option button.

    2. Click that on and look for My Computer and specifically your C Drive icon. Click that icon on and find your minidump files.

    3. Once you find them click the file(s)on, hit Open, and then the Upload button.


    4. Submit your reply.
     
  7. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Thank you for your quick answer, here is the file DMP I FOUND ON C:/WINDOWS MINIDUMPFILES.
    i reinstalled windows7 to its factory default but still the blue screen happen .Thank you.
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    We still need the dump file. :)
     
  9. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    sory i thought it was attached, but i see now that it says it excceds the size and can not be attached, i tried to zip it to reduce the size but winzip started asking me about emails and password and a lot of headache. is there a simple way to reduce the size of this Dump file please?.Thanks in advance.
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, what war59312 linked you to in his post. Follow those directions and you will be able to create smaller, attachable minidumps.
     
  11. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Thank you ,i installed that windows debugger, and i loaded the minidump files here is is what is shows i hope i did it correctly:
    WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPoolCodeStart
    unable to get nt!MmPoolCodeEnd
    00000000061f4320

    CURRENT_IRQL: 0

    FAULTING_IP:
    nt+b2d5c
    fffff800`02abad5c 89842420010000 mov dword ptr [rsp+120h],eax

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xA

    LAST_CONTROL_TRANSFER: from fffff80002a79469 to fffff80002a79f00

    STACK_TEXT:
    fffff880`0316a5e8 fffff800`02a79469 : 00000000`0000000a 00000000`061f4320 00000000`00000002 00000000`00000001 : nt+0x71f00
    fffff880`0316a5f0 00000000`0000000a : 00000000`061f4320 00000000`00000002 00000000`00000001 fffff800`02abad5c : nt+0x71469
    fffff880`0316a5f8 00000000`061f4320 : 00000000`00000002 00000000`00000001 fffff800`02abad5c fffffa80`01089090 : 0xa
    fffff880`0316a600 00000000`00000002 : 00000000`00000001 fffff800`02abad5c fffffa80`01089090 00000000`00000000 : 0x61f4320
    fffff880`0316a608 00000000`00000001 : fffff800`02abad5c fffffa80`01089090 00000000`00000000 00000000`00000000 : 0x2
    fffff880`0316a610 fffff800`02abad5c : fffffa80`01089090 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
    fffff880`0316a618 fffffa80`01089090 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0xb2d5c
    fffff880`0316a620 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`01089090


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt+b2d5c
    fffff800`02abad5c 89842420010000 mov dword ptr [rsp+120h],eax

    SYMBOL_STACK_INDEX: 6

    SYMBOL_NAME: nt+b2d5c

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: ntoskrnl.exe

    BUCKET_ID: WRONG_SYMBOLS
     
  12. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    And here is an earlier one :

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xA

    LAST_CONTROL_TRANSFER: from fffff80002cc7469 to fffff80002cc7f00

    STACK_TEXT:
    fffff880`02940428 fffff800`02cc7469 : 00000000`0000000a fffff880`22940790 00000000`00000002 00000000`00000001 : nt+0x71f00
    fffff880`02940430 00000000`0000000a : fffff880`22940790 00000000`00000002 00000000`00000001 fffff800`02ca4807 : nt+0x71469
    fffff880`02940438 fffff880`22940790 : 00000000`00000002 00000000`00000001 fffff800`02ca4807 fffff800`02cc7153 : 0xa
    fffff880`02940440 00000000`00000002 : 00000000`00000001 fffff800`02ca4807 fffff800`02cc7153 00000000`00000000 : 0xfffff880`22940790
    fffff880`02940448 00000000`00000001 : fffff800`02ca4807 fffff800`02cc7153 00000000`00000000 00000000`00000000 : 0x2
    fffff880`02940450 fffff800`02ca4807 : fffff800`02cc7153 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
    fffff880`02940458 fffff800`02cc7153 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0x4e807
    fffff880`02940460 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0x71153


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt+4e807
    fffff800`02ca4807 48898c2490000000 mov qword ptr [rsp+90h],rcx

    SYMBOL_STACK_INDEX: 6

    SYMBOL_NAME: nt+4e807
     
  13. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Good work on your part. Were you able to download all the symbol packages?

    Did either cite the probable cause?

    0xA errors are caused by either faulty hardware or drivers attempting to access a higher IRQ Level than they are designed for resulting in system crashes.
     
  14. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    , i didnt understand what you mean all package, but this is what i got when i loaded the file on windebugger, if i did it wrong let me know plz, i do not understand what these symbole mean,i just reistalled win7 from the erecovery, i tested the RAAM and Hard drive with the system utilities. i work fine on the pc for a while but then sometimes it shows that blue screen and restart.

    Edit: oh you mean the package of win debug? i think i did download all the package yep .
     
  15. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    If you can attach the five latest minidumps I'd like to read them.
     
  16. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Hello,
    This is the last Minidump i`ve on my pc,as i told you i reinstalled a fresh copy of windows 7, so i lost all the old ones minidump. Here is the last one that happened today. Thank you for the support. :
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x3B

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffffa8000000000 to fffff80002c7491c

    STACK_TEXT:
    fffff880`027d1b50 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0340c2e0 fffffa80`04d16350 : nt+0x7491c
    fffff880`027d1b58 00000000`00000000 : 00000000`00000000 fffffa80`0340c2e0 fffffa80`04d16350 fffffa80`04d16458 : 0xfffffa80`00000000


    FOLLOWUP_IP:
    nt+7491c
    fffff800`02c7491c f083402801 lock add dword ptr [rax+28h],1

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt+7491c
     
  17. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Any suggestion? didnt hear from somebody?. i`ve an empty slot on my desktop, do you think guys i should just buy another graphic card and replace the integrated one? i`ve a feeling it is the graphic card problem and not a driver or any software, because i reinstaled a fresh windows 7. and i tested the RAM and hard disk with thw windows 7 utilities and it shows no errors or problems with them at all.
    Any advise or suggestion will be appreciated.Thanks.
     
  18. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    With what you give us by minidump information there are parts missing; thus the request for the minidumps to be attached in order to read them.

    0x3B errors are usually caused by video card drivers. Go to Acer's website, find your exact model system and update their latest drivers for your system, especially video drivers.
     
  19. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Thanks, i do not know how to post or attach the whole Minidmp file , but i think am posting all of them one by one after i open them.here is the last one i`ve on my folder.: by the way i downloaded the latest Beta driver of my Gforce graphic card, but still it crash with this bue screen.

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xA

    LAST_CONTROL_TRANSFER: from fffff80002cceca9 to fffff80002ccf740

    STACK_TEXT:
    fffff880`08ead3a8 fffff800`02cceca9 : 00000000`0000000a fffffa00`030f9f90 00000000`00000002 00000000`00000000 : nt+0x70740
    fffff880`08ead3b0 00000000`0000000a : fffffa00`030f9f90 00000000`00000002 00000000`00000000 fffff800`02d81aef : nt+0x6fca9
    fffff880`08ead3b8 fffffa00`030f9f90 : 00000000`00000002 00000000`00000000 fffff800`02d81aef fffff800`02e004b1 : 0xa
    fffff880`08ead3c0 00000000`00000002 : 00000000`00000000 fffff800`02d81aef fffff800`02e004b1 00000000`00000000 : 0xfffffa00`030f9f90
    fffff880`08ead3c8 00000000`00000000 : fffff800`02d81aef fffff800`02e004b1 00000000`00000000 00000000`00000000 : 0x2


    STACK_COMMAND: .bugcheck ; kb

    FOLLOWUP_IP:
    nt+122aef
    fffff800`02d81aef 4c8b7500 mov r14,qword ptr [rbp]

    SYMBOL_NAME: nt+122aef
     
  20. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    For your video card drivers do the following...

    1. Download Driver Sweeper free version to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay; just leave all other drivers alone.

    4. Reboot and install new video card drivers.
     
  21. bel41

    bel41 TS Rookie Topic Starter Posts: 28

    Just an updateto my problem, i deleted the Mcafe,Norton backup,microsoft office expired,,i reinstaled Avg, didnt work same problem, and then Avast , didnt work always blue screen. In the end i deleted all the antivirus , cleaned my Registry, and i installed THE WINDOWS SECURITY ANTIVIRUS. now my pc works fine with no blue screen.I guess the problem was that most of the antivirus do not work well with some of the windows 7.Thanks for your support.
     
  22. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Okay, here is a major rule: One antivirus, One firewall, One antispyware/malware OR One security suit running in real time protection and no more. No wonder on why you were having issues. Those various antiviruses were conflicting with each other.
     

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