Hi Everybody,
I`ve an acer x1301 model desktop , sometimes it just stop with a blue screen and restart , when am working on the pc. what steps can i do to solve this problem?
Thank you .

Please tell us when these Blue Screens occur. Are they random? Do they happen when you are doing something specific? If so, what specifically are you doing?

How old is your system?

Please do: http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

And post mini dump file so we can analyze it and try and figure out what is really causing the crash.

Most likely your system is creating the minidumps. Here this is easier:

How to find and post your Minidump Files:


My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.


Also, please answer my questions in my first reply.

Sorry being late to answer,i do not know about dmp files, i see the file in c:/Windows but i do not know what to do with it. how to open it .is there a way how to post it ?
Thanks

Next time you go to post scroll down, find the Manage Attachments button and click it on.

1. A screen will pop up with the option Upload File from your Computer with a Browse option button.

2. Click that on and look for My Computer and specifically your C Drive icon. Click that icon on and find your minidump files.

3. Once you find them click the file(s)on, hit Open, and then the Upload button.


4. Submit your reply.

Thank you for your quick answer, here is the file DMP I FOUND ON C:/WINDOWS MINIDUMPFILES.
i reinstalled windows7 to its factory default but still the blue screen happen .Thank you.

We still need the dump file.

sory i thought it was attached, but i see now that it says it excceds the size and can not be attached, i tried to zip it to reduce the size but winzip started asking me about emails and password and a lot of headache. is there a simple way to reduce the size of this Dump file please?.Thanks in advance.

Yes, what war59312 linked you to in his post. Follow those directions and you will be able to create smaller, attachable minidumps.

Thank you ,i installed that windows debugger, and i loaded the minidump files here is is what is shows i hope i did it correctly:
WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
00000000061f4320

CURRENT_IRQL: 0

FAULTING_IP:
nt+b2d5c
fffff800`02abad5c 89842420010000 mov dword ptr [rsp+120h],eax

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

LAST_CONTROL_TRANSFER: from fffff80002a79469 to fffff80002a79f00

STACK_TEXT:
fffff880`0316a5e8 fffff800`02a79469 : 00000000`0000000a 00000000`061f4320 00000000`00000002 00000000`00000001 : nt+0x71f00
fffff880`0316a5f0 00000000`0000000a : 00000000`061f4320 00000000`00000002 00000000`00000001 fffff800`02abad5c : nt+0x71469
fffff880`0316a5f8 00000000`061f4320 : 00000000`00000002 00000000`00000001 fffff800`02abad5c fffffa80`01089090 : 0xa
fffff880`0316a600 00000000`00000002 : 00000000`00000001 fffff800`02abad5c fffffa80`01089090 00000000`00000000 : 0x61f4320
fffff880`0316a608 00000000`00000001 : fffff800`02abad5c fffffa80`01089090 00000000`00000000 00000000`00000000 : 0x2
fffff880`0316a610 fffff800`02abad5c : fffffa80`01089090 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
fffff880`0316a618 fffffa80`01089090 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0xb2d5c
fffff880`0316a620 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`01089090


STACK_COMMAND: kb

FOLLOWUP_IP:
nt+b2d5c
fffff800`02abad5c 89842420010000 mov dword ptr [rsp+120h],eax

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: nt+b2d5c

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntoskrnl.exe

BUCKET_ID: WRONG_SYMBOLS

And here is an earlier one :

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

LAST_CONTROL_TRANSFER: from fffff80002cc7469 to fffff80002cc7f00

STACK_TEXT:
fffff880`02940428 fffff800`02cc7469 : 00000000`0000000a fffff880`22940790 00000000`00000002 00000000`00000001 : nt+0x71f00
fffff880`02940430 00000000`0000000a : fffff880`22940790 00000000`00000002 00000000`00000001 fffff800`02ca4807 : nt+0x71469
fffff880`02940438 fffff880`22940790 : 00000000`00000002 00000000`00000001 fffff800`02ca4807 fffff800`02cc7153 : 0xa
fffff880`02940440 00000000`00000002 : 00000000`00000001 fffff800`02ca4807 fffff800`02cc7153 00000000`00000000 : 0xfffff880`22940790
fffff880`02940448 00000000`00000001 : fffff800`02ca4807 fffff800`02cc7153 00000000`00000000 00000000`00000000 : 0x2
fffff880`02940450 fffff800`02ca4807 : fffff800`02cc7153 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
fffff880`02940458 fffff800`02cc7153 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0x4e807
fffff880`02940460 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0x71153


STACK_COMMAND: kb

FOLLOWUP_IP:
nt+4e807
fffff800`02ca4807 48898c2490000000 mov qword ptr [rsp+90h],rcx

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: nt+4e807

Good work on your part. Were you able to download all the symbol packages?

Did either cite the probable cause?

0xA errors are caused by either faulty hardware or drivers attempting to access a higher IRQ Level than they are designed for resulting in system crashes.

, i didnt understand what you mean all package, but this is what i got when i loaded the file on windebugger, if i did it wrong let me know plz, i do not understand what these symbole mean,i just reistalled win7 from the erecovery, i tested the RAAM and Hard drive with the system utilities. i work fine on the pc for a while but then sometimes it shows that blue screen and restart.

Edit: oh you mean the package of win debug? i think i did download all the package yep .

If you can attach the five latest minidumps I'd like to read them.

Hello,
This is the last Minidump i`ve on my pc,as i told you i reinstalled a fresh copy of windows 7, so i lost all the old ones minidump. Here is the last one that happened today. Thank you for the support. :
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffffa8000000000 to fffff80002c7491c

STACK_TEXT:
fffff880`027d1b50 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0340c2e0 fffffa80`04d16350 : nt+0x7491c
fffff880`027d1b58 00000000`00000000 : 00000000`00000000 fffffa80`0340c2e0 fffffa80`04d16350 fffffa80`04d16458 : 0xfffffa80`00000000


FOLLOWUP_IP:
nt+7491c
fffff800`02c7491c f083402801 lock add dword ptr [rax+28h],1

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt+7491c

Any suggestion? didnt hear from somebody?. i`ve an empty slot on my desktop, do you think guys i should just buy another graphic card and replace the integrated one? i`ve a feeling it is the graphic card problem and not a driver or any software, because i reinstaled a fresh windows 7. and i tested the RAM and hard disk with thw windows 7 utilities and it shows no errors or problems with them at all.
Any advise or suggestion will be appreciated.Thanks.

With what you give us by minidump information there are parts missing; thus the request for the minidumps to be attached in order to read them.

0x3B errors are usually caused by video card drivers. Go to Acer's website, find your exact model system and update their latest drivers for your system, especially video drivers.

Thanks, i do not know how to post or attach the whole Minidmp file , but i think am posting all of them one by one after i open them.here is the last one i`ve on my folder.: by the way i downloaded the latest Beta driver of my Gforce graphic card, but still it crash with this bue screen.

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

LAST_CONTROL_TRANSFER: from fffff80002cceca9 to fffff80002ccf740

STACK_TEXT:
fffff880`08ead3a8 fffff800`02cceca9 : 00000000`0000000a fffffa00`030f9f90 00000000`00000002 00000000`00000000 : nt+0x70740
fffff880`08ead3b0 00000000`0000000a : fffffa00`030f9f90 00000000`00000002 00000000`00000000 fffff800`02d81aef : nt+0x6fca9
fffff880`08ead3b8 fffffa00`030f9f90 : 00000000`00000002 00000000`00000000 fffff800`02d81aef fffff800`02e004b1 : 0xa
fffff880`08ead3c0 00000000`00000002 : 00000000`00000000 fffff800`02d81aef fffff800`02e004b1 00000000`00000000 : 0xfffffa00`030f9f90
fffff880`08ead3c8 00000000`00000000 : fffff800`02d81aef fffff800`02e004b1 00000000`00000000 00000000`00000000 : 0x2


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt+122aef
fffff800`02d81aef 4c8b7500 mov r14,qword ptr [rbp]

SYMBOL_NAME: nt+122aef

For your video card drivers do the following...

1. Download Driver Sweeper free version to your desktop screen and install.

2. Download the latest diver(s) for your video card but don't install them.

3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay; just leave all other drivers alone.

4. Reboot and install new video card drivers.