Bluescreen when closing Cubase 5

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Jainternet12345

Posts: 10   +0
I hope someone can help me here. The problem I have is that when closing music sequencer Cubase 5 I sometimes, not always, get a Blue Screen. The soundcard I have is a M-Audio Delta Audiophile 2496 PCI card. I have read elsewhere that people have gotten bluescreens with the same soundcard, and hopefully someone on here can tell of that is my problem as well.
I have attached the text file that pops up as well as two DMP.files.
Do you need any more info to possibly find out what is causing this problem?
 

Attachments

  • crash.txt
    817 bytes · Views: 1
  • DMP.zip
    41 KB · Views: 1
The problem is with the driver of your soundcard M-Audio Delta Audiophile 2496. The driver is MAudioDelta.sys. Look for an update here: ww.m-audio.com/index.php?do=support&tab=driver&serie_ID=1&PID=adf95efc30b88aba043fa8b83343bfb8&OS=x91#tabs

I cannot post links right now so I had to leave a w off the webpage above.

I have underlined the offending driver.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Webscaper\AppData\Local\Temp\Rar$DI00.617\040810-20872-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: /symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c63000 PsLoadedModuleList = 0xfffff800`02ea0e50
Debug session time: Thu Apr  8 10:44:54.467 2010 (GMT-4)
System Uptime: 0 days 1:43:06.417
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffff8166bd08, 0, fffff80002cf4e60, 5}

Unable to load image \SystemRoot\system32\DRIVERS\MAudioDelta.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MAudioDelta.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioDelta.sys

Could not read faulting driver name
[U]Probably caused by : MAudioDelta.sys ( MAudioDelta+207f )[/U]

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffff8166bd08, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002cf4e60, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0b0e0
 ffffffff8166bd08 

FAULTING_IP: 
nt!MmProbeAndLockPages+130
fffff800`02cf4e60 410fb601        movzx   eax,byte ptr [r9]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  Cubase5.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88002bbb220 -- (.trap 0xfffff88002bbb220)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002cf4e60 rsp=fffff88002bbb3b0 rbp=fffffa800575aa38
 r8=fffffa80057cd740  r9=ffffffff8166bd08 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po nc
nt!MmProbeAndLockPages+0x130:
fffff800`02cf4e60 410fb601        movzx   eax,byte ptr [r9] ds:b5b0:ffffffff`8166bd08=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d52b91 to fffff80002cd4f00

STACK_TEXT:  
fffff880`02bbb0b8 fffff800`02d52b91 : 00000000`00000050 ffffffff`8166bd08 00000000`00000000 fffff880`02bbb220 : nt!KeBugCheckEx
fffff880`02bbb0c0 fffff800`02cd2fee : 00000000`00000000 ffffffff`ffffffff 0000000f`ffffff00 fffff800`02d07b9e : nt! ?? ::FNODOBFM::`string'+0x40f5b
fffff880`02bbb220 fffff800`02cf4e60 : 00000000`00000000 fffff800`02f7d201 ffffe1ce`0849424d 00000001`00000410 : nt!KiPageFault+0x16e
fffff880`02bbb3b0 fffff880`042f107f : fffffa80`057cd710 00000000`00000000 00000000`00000001 ffffffff`8166bd08 : nt!MmProbeAndLockPages+0x130
fffff880`02bbb4c0 fffffa80`057cd710 : 00000000`00000000 00000000`00000001 ffffffff`8166bd08 00000000`00000000 : MAudioDelta+0x207f
fffff880`02bbb4c8 00000000`00000000 : 00000000`00000001 ffffffff`8166bd08 00000000`00000000 fffffa80`05716001 : 0xfffffa80`057cd710


STACK_COMMAND:  kb

FOLLOWUP_IP: 
MAudioDelta+207f
fffff880`042f107f ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  MAudioDelta+207f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MAudioDelta

IMAGE_NAME:  MAudioDelta.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a6e118e

FAILURE_BUCKET_ID:  X64_0x50_MAudioDelta+207f

BUCKET_ID:  X64_0x50_MAudioDelta+207f

Followup: MachineOwner
---------

7: kd> lmvm MAudioDelta
start             end                 module name
fffff880`042ef000 fffff880`04350000   MAudioDelta T (no symbols)           
    Loaded symbol image file: MAudioDelta.sys
    Image path: \SystemRoot\system32\DRIVERS\MAudioDelta.sys
    Image name: MAudioDelta.sys
    Timestamp:        Mon Jul 27 16:43:58 2009 (4A6E118E)
    CheckSum:         00069621
    ImageSize:        00061000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 
Thanks a lot for the quick reply:)
As i suspected it was the M-audio driver. I have the lastest drivers, but now i know that i can contact M-audio and ask them for more help.
Thanks again!
 
The timestamp on your driver is July 27,2009:

Code:
Loaded symbol image file: MAudioDelta.sys
    Image path: \SystemRoot\system32\DRIVERS\MAudioDelta.sys
    Image name: MAudioDelta.sys
    Timestamp:        Mon Jul 27 16:43:58 2009 (4A6E118E)

If you are using Vista or Windows 7 a newer driver is on the M-Audio site with a timestamp of November 14, 2009:

Code:
Product  	       Date  	             Version  	                 File Name
Delta Audiophile 2496	11/14/2009	6.0.2_5.10.0.5074	Delta_6.0.2_5.10.0.5074.exe
 
Hmm...that's strange since the latest driver was installed. I will uninstall the driver and install the new one again to see if that will help.
Thank you:)
 
I have now uninstalled and installed the latest M-audio driver for the soundcard. But how can i check what timestamp it has now? I have looked at the device manager, but there it says driverdate: 30/04/2009. Is that the timestamp?
 
From the dump I can see that you are using Windows 7 64 bit. Therefore you should have installed the driver from here: www.m-audio.com/index.php?do=support.drivers&f=1061

The release date is 11/14/2009. So that does not seem right. The version is 6.0.2_5.10.0.5074 if that makes any difference.

The driver is in folder c:\windows\system32\drivers\MAudioDelta.sys. You can hover over it with your mouse to get the file information(version and release date).

Edit:

There is mention of resolving a shutdown problem.
 
The bluescreen is back, even after reinstalling the driver and updating the BIOS. I have attached the crash file and the dmp.file.

M-audio have suggested the following:
Some suggestions to try are going into BIOS and looking for CPC C-State, and disabling that. Also, try disabling any power management features if your motherboard has them. If you can't locate the CPC C-State, look around and see if there is a C1E state, and Intel EIST. Those should be disabled. Also, if you have HPET as an option, try disabling that.

IRQ information:
IRQ 16 Intel(R) ICH10 Family PCI Express Root port 5 - 3a48
IRQ 16 M-Audio Delta Audiophile
IRQ 16 Intel(R) 5520/5500/X58 I/O Hub PCI Express root port 1 - 3408
IRQ 16 Intel(R) 5520/5500/X58 I/O Hub PCI Express root port 2 - 3409
IRQ 16 Intel(R) 5520/5500/X58 I/O Hub PCI Express root port 3 - 340A
IRQ 16 Intel(R) 5520/X58 I/O Hub PCI Express root port 5 - 340C
IRQ 16 Intel(R) 5520/5500/X58 I/O Hub PCI Express root port 7 - 340E
IRQ 16 Intel(R) ICH10 Family PCI Express Root port 1 - 3A40
IRQ 16 Standard Dual channel PCI IDE controller
IRQ 16 Intel(R) 5520/5500/X58 I/O Hub PCI Express root port 9 - 3410
IRQ 16 Intel(R) ICH10 Family USB Universal Host controller - 3A37

Can this give you any information about the problem?
 
Hmmmm...strange. After uninstalling and reinstalling the absolutely latest driver from M-Audio for 64-bit Windows i check the driver at c:\windows\system32\drivers\MAudioDelta.sys, and the date on it is 07/27/2009! Even though the releasedate for the new driver is 11/14/2009....
 
So you have the new driver installed?

Have you had this problem with Cubase 5 from day 1? I am not familiar with that software. Sometimes reinstalling the software will correct the problem.

Did you have the problem with Vista or any other Windows OS? If not it could be that
the hardware is not compatible with Windows 7. Try running the Windows 7 Upgrade advisor: http://www.microsoft.com/downloads/...90-7659-4BD9-9E51-2497C146AF15&displaylang=en.

Edit:

The dump is the same.

It could be that the software is to blame and the driver is taking the hit. The dump says Probably caused by : MAudioDelta.sys ( MAudioDelta+207f ). So nothing is certain.
 
Yes, the new driver is now installed.
I have had the problem the whole time. I know that Cubase is fully compatible with Windows 7, and the hardware should be as well.

I will continue talking to the guys at M-Audio and hopefully they can tell me exactly what the problem is.
 
I have now gotten the BSOD when starting/loading Cubase. I have attached two dmp.files, one that describes a crash when starting Cubase, and one that describes the crash when closing Cubase.
Maybe someone can take a look and see if it is still the M-Audio driver that causes the crashes at different times?
 

Attachments

  • dmp.zip
    41.5 KB · Views: 3
What is interesting about the dump is that it could not pinpoint the faulty driver exactly. It blamed the M-Audio driver because it was nearest to the scene of the crime. The actual exception occurred in a kernel thread because it was passed corrupted data. The driver called the thread directly before the exception occurred.

The process running at the time was Cubase5 and appears in the dump as such.

It is possible that Cubase5 caused the chain of events that caused the exception to ultimately occur in a kernel thread (kernel threads are generally excepted as stable).

It is also possible the M-Audio driver is solely responsible for the corruption which brought down the kernel thread.

There is no way to be 100% certain with the data from the dump.

I would suggest re-seating and reinstalling the card as you did on day one with the original software and try again. If you continue to have the problem update the driver to the most current available.

If still no luck reinstall and update the cubase software.

You could also try a different card. Sometimes software from one company is not compatible with hardware of another company.
 
I now got a bluescreen when changing the buffer size on the M-Audio Delta Control Panel while Cubase was running. Does this give you any new information?
 

Attachments

  • 042010-17031-01.zip
    21.9 KB · Views: 3
This one doesn't show any trace of Cubase5. The exception occurred in the M-Audio driver unlike the other ones that occurred in a nt(kernel) thread.

It looks like the M-audio driver is at fault but you can't be 100% sure.

The driver is not a signed driver because Microsoft has no symbols for it. Meaning that Microsoft hasn't done any extensive testing with it.


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\webscaper\AppData\Local\Temp\Rar$DI00.957\042010-17031-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c5e000 PsLoadedModuleList = 0xfffff800`02e9be50
Debug session time: Tue Apr 20 09:16:09.730 2010 (UTC - 4:00)
System Uptime: 0 days 2:31:35.808
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff88000a03000, 2, 0, fffff88004f788f0}

Unable to load image \SystemRoot\system32\DRIVERS\MAudioDelta.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MAudioDelta.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioDelta.sys
Probably caused by : MAudioDelta.sys ( MAudioDelta+128f0 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88000a03000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004f788f0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f060e0
 fffff88000a03000 

CURRENT_IRQL:  2

FAULTING_IP: 
MAudioDelta+128f0
fffff880`04f788f0 8b01            mov     eax,dword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff8800313b850 -- (.trap 0xfffff8800313b850)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff88000a03000
rdx=0000000000000050 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004f788f0 rsp=fffff8800313b9e0 rbp=0000000000000009
 r8=fffff88005b68380  r9=0000000000000000 r10=fffff88005b64000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
MAudioDelta+0x128f0:
fffff880`04f788f0 8b01            mov     eax,dword ptr [rcx] ds:fffff880`00a03000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ccf469 to fffff80002ccff00

STACK_TEXT:  
fffff880`0313b708 fffff800`02ccf469 : 00000000`0000000a fffff880`00a03000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0313b710 fffff800`02cce0e0 : fffff800`02cdcbac fffffa80`063a42b0 00000000`00000000 fffff880`0313b8e0 : nt!KiBugCheckDispatch+0x69
fffff880`0313b850 fffff880`04f788f0 : 00000000`00000022 00000000`00000000 fffffa80`06643500 fffff880`04fbc348 : nt!KiPageFault+0x260
fffff880`0313b9e0 00000000`00000022 : 00000000`00000000 fffffa80`06643500 fffff880`04fbc348 00000000`00000000 : MAudioDelta+0x128f0
fffff880`0313b9e8 00000000`00000000 : fffffa80`06643500 fffff880`04fbc348 00000000`00000000 00000000`00000004 : 0x22


STACK_COMMAND:  kb

FOLLOWUP_IP: 
MAudioDelta+128f0
fffff880`04f788f0 8b01            mov     eax,dword ptr [rcx]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  MAudioDelta+128f0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MAudioDelta

IMAGE_NAME:  MAudioDelta.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a6e118e

FAILURE_BUCKET_ID:  X64_0xD1_MAudioDelta+128f0

BUCKET_ID:  X64_0xD1_MAudioDelta+128f0

Followup: MachineOwner
---------
 
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