Bluescreen

[Dgah2013]

Le Blue Screen of Death... can anyone help pin it down?
I have been running the same software (maybe added Evernote recently?) but have gotten the bluescreen 3-4x per day.
Minidump files attached, and the event info from one of them is inline below.
Can anyone point me to the right correction? the bluescreen points to a video driver -- I am running an NVIDIA card and also have a monitor connected to a StarTech USB Video card to create two screens... I am not a gamer, run excel and bloomberg only, most of the time.
Thanks so so so much. This is painful.

DH


[FONT=Tahoma][FONT=Segoe UI]Problem signature:[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] Problem Event Name: BlueScreen[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] OS Version: 6.1.7601.2.1.0.256.48[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] Locale ID: 1033[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] [/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI]Additional information about the problem:[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] BCCode: 116[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] BCP1: 8543F008[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] BCP2: 92AE8A80[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] BCP3: 00000000[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] BCP4: 00000002[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] OS Version: 6_1_7601[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] Service Pack: 1_0[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] Product: 256_1[/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI] [/FONT][/FONT]
[FONT=Tahoma][FONT=Segoe UI]Files that help d[/FONT][/FONT]

 

[Tmagic650]

The minidump file is empty...

 

[Dgah2013]

Pray tell -- how do I get the minidump file again?
there are two remaining in the folder -- but I know not how to get at them

 

[Tmagic650]

Select both minidump files and right-click. Choose, send them to a compressed(zipped)folder. Upload that folder as a file here

 

[Dgah2013]

Thanks -- but every time I try to zip them, it says I dont have admin permissions (which is false). ugh

 

[Dgah2013]

Success?

 

[Dgah2013]

A new error: Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.256.48
Locale ID:1033

Additional information about the problem:
BCCode:1000007e
BCP1:C0000005
BCP2:926B5903
BCP3:8D878A48
BCP4:8D878620
OS Version:6_1_7601
Service Pack:1_0
Product:256_1

Files that help describe the problem:
C:\Windows\Minidump\021913-20810-01.dmp
C:\Users\dgaholmes\AppData\Local\Temp\WER-53055-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Tmagic650]

The Nvidia video driver is causing this and it is showing corruption that may be related to the USB video device

 

[Dgah2013]

Thanks dr. magic -- is there a way to fix the corruption? I have tried to unistall driver for the USB/VGA but still happens.

 

[Tmagic650]

Try updating the Nvidia driver. Are all the Windows Updates applied to date?

 

[Jad Chaar]

Try updating the Nvidia driver. Are all the Windows Updates applied to date?

You should clean install the driver through a custom install to remove any issues with the previous driver.