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Bluescreen

By Dgah2013
Feb 12, 2013
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  1. Le Blue Screen of Death... can anyone help pin it down?
    I have been running the same software (maybe added Evernote recently?) but have gotten the bluescreen 3-4x per day.
    Minidump files attached, and the event info from one of them is inline below.
    Can anyone point me to the right correction? the bluescreen points to a video driver -- I am running an NVIDIA card and also have a monitor connected to a StarTech USB Video card to create two screens... I am not a gamer, run excel and bloomberg only, most of the time.
    Thanks so so so much. This is painful.

    DH


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: 8543F008
    BCP2: 92AE8A80
    BCP3: 00000000
    BCP4: 00000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help d
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    The minidump file is empty...
     
  3. Dgah2013

    Dgah2013 TS Rookie Topic Starter

    Pray tell -- how do I get the minidump file again?
    there are two remaining in the folder -- but I know not how to get at them
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Select both minidump files and right-click. Choose, send them to a compressed(zipped)folder. Upload that folder as a file here
     
  5. Dgah2013

    Dgah2013 TS Rookie Topic Starter

    Thanks -- but every time I try to zip them, it says I dont have admin permissions (which is false). ugh
     
  6. Dgah2013

    Dgah2013 TS Rookie Topic Starter

    Success?
     

    Attached Files:

  7. Dgah2013

    Dgah2013 TS Rookie Topic Starter

    A new error: Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.256.48
    Locale ID:1033

    Additional information about the problem:
    BCCode:1000007e
    BCP1:C0000005
    BCP2:926B5903
    BCP3:8D878A48
    BCP4:8D878620
    OS Version:6_1_7601
    Service Pack:1_0
    Product:256_1

    Files that help describe the problem:
    C:\Windows\Minidump\021913-20810-01.dmp
    C:\Users\dgaholmes\AppData\Local\Temp\WER-53055-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    The Nvidia video driver is causing this and it is showing corruption that may be related to the USB video device
     
  9. Dgah2013

    Dgah2013 TS Rookie Topic Starter

    Thanks dr. magic -- is there a way to fix the corruption? I have tried to unistall driver for the USB/VGA but still happens.
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Try updating the Nvidia driver. Are all the Windows Updates applied to date?
     
  11. JC713

    JC713 TS Evangelist Posts: 7,062   +919

    You should clean install the driver through a custom install to remove any issues with the previous driver.
     
     


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