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Bluescreen

By Adamking
Feb 15, 2013
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  1. Hello,
    Today I got a computer to work on from somebody; they wanted me to just clear up space, make it run more smoothly, etc. and I've encountered a Bluescreen Error.

    Problem Signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information about the problem:
    BCCode: 7a
    BCP1: C0540668
    BCP2: C0000185
    BCP3: 4AC968C0
    BCP4: A80CD00C
    OS Version: 6_1_7601
    Service Pack 1_0
    Product 256_1

    It would only happen in a few instances and it was because of a few things: Running a virus scanner (Avast!) and then I tried using a different one (Windows Defender) and it still persisted. After about 10 minutes of either, It would instantly shut down the computer. It only gave me that error when I rebooted into safe mode, not in normal startup.
    And then I noticed by using Windows Disk Defragmenter, it had a 1% fragmented percentage when was analyzed, attempted to defrag and on the 7th or so cycle, it shut down.

    I've attatched a zip file of two minidumps and my Misinfo32
    Any help would be appreciated, thanks.
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

  3. Adamking

    Adamking TS Member Topic Starter

    I deleted Avast! Antivirus and installed that, did a full scan after updating and it did the same thing.
    It shut down within about the 7-9 minute period of scanning, just like the others.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

    Can you install Windows fresh?
     
  5. Adamking

    Adamking TS Member Topic Starter

    They don't have an OS disk and I can't use my own for it because my disk is a 64bit, otherwise, I would have already. That's why I'm trying to figure a way around it. I'm hoping someone can read minidump files and tell me exactly is the issue of the crashing.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

    If the computers CPU is only 32 bit capable you can't install a Windows 64 bit version. If the CPU was 64-bit you could install Windows 32-bit on it. Get the idea? The minidump points to a driver fault, but it doesn't say what driver. Are there any yellow exclamation points in the device manager?
     
  7. Adamking

    Adamking TS Member Topic Starter

    I knew that already :p Especially for being the fact that it only has 1.5 gigs of ram. It'd be like a warm burrito, not that I have nothing against burritos but preferably not inside a computer. :D
    If it's a driver than that certainly narrows it down, however, there is no yellow signal signs in it. But I will update all the drivers that claims to have new ones available and report back.
     

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