Bought a new windows latitude e6430 but it doesnt have all it needs

By Jakob1331
Jul 21, 2013
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  1. I bought the computer from my tattoo artist and got a fair deal on it. Its brand new and everything is fine but the finger print scanner wont work and sometimes a window pops up about not having a genuine copy of windows, it also came with the start up disks but I cant figure out how to restore it to just the way it should be when you buy it. Long story short im not extremely tech savvy and I would like to just revamp the computer. Get the correct software installed, copy of windows, the whole nine yards. How would I go about doing that so in my case I would have the perfect computer? Its going to be used mostly for games and music. Have 500 gb also.
  2. tipstir

    tipstir TS Ambassador Posts: 4,607   +80

    Yes in your case you need to make sure you had all of the disc to restore the system as you would have received it new with all the correct drivers an etc. Check with DELL to make sure you have all what you need. This model you have is there business line so built to stand the extreme work force pounding. Heavier but still very good laptop.
  3. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,753   +163

  4. St1ckM4n

    St1ckM4n TechSpot Evangelist Posts: 3,446   +619

    Put the Windows disc in, install it. Your product key is located under your battery.
  5. Dell_BabitaG

    Dell_BabitaG Official Dell Support Posts: 74

    Hi Jakob1331,

    Dell systems are shipped with Factory Image Restore Partitions and you can reformat your computer to its default settings. However, all saved data would be lost and you must backup all important data on an external storage device prior to reformatting the computer. Since you have not mentioned the version of windows on your computer, the links for Factory Restore/Windows Install provided below is for Windows 7.

    You may find useful information by clicking on the links below.

    Genuine Windows FAQs: http://dell.to/13DpZj7
    DigitalPersona Fingerprint Suite FAQs: http://dell.to/1bghyQF
    Product Support for Latitude E6430 (Drivers & Manuals): http://dell.to/15Ijcn7
    My Dell Downloads FAQs : http://dell.to/ZJiBkI
    How to Restore your Computer to Factory Settings on Windows 7: http://dell.to/12PHD5J
    Windows 7 Re-installation: http://dell.to/15MYHsz

    Please let us know if further help is needed. We would be happy to help.


    Thanks and regards,
    Babita G
    #iworkforDell


    For easy access to drivers, manuals and product updates, please visit our Support Site .
  6. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,753   +163

    I would think he would need to have the disk first. He was asking where to get it. There should be a restore partition on his laptop. That will set it back to factory condition
  7. Dell_BabitaG

    Dell_BabitaG Official Dell Support Posts: 74

    Hi Jakob1331,

    We hope the links were helpful in resolving the issue you were facing with your computer. Unfortunately. we have not received any feedback from you in this regard. Please reply if you have further queries.

    Thanks and regards,
    Babita G
    #iworkforDell

    For easy access to drivers, manuals and product updates, please visit our Support Site .


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