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Brand new Asus laptop screen goes black

By Branoli ยท 4 replies
Nov 23, 2016
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  1. I just purchased an Asus model X540LA laptop. I have had it 2 days and when I type the screen keeps going black. If I keep typing the screen comes back on and what I typed while it was black is there. It isn't getting hot, has not been dropped or anything. It is brand new only been used for 2 days. Help! Should I return it?
     
  2. mailpup

    mailpup TS Special Forces Posts: 7,027   +384

    Yes. As with any defective merchandise you should return it if at all possible.
     
  3. Branoli

    Branoli TS Rookie Topic Starter

    Thank you. It seems to be happening when I hit the "T" key and the "U" key. I didn't test any of the other keys as I have already decided it is going back and I am going to order a Dell.
     
  4. Branoli

    Branoli TS Rookie Topic Starter

    Well found out it was the magnetic bracelet I wear on my left wrist. I had no idea that it would cause any interference. I did return it as Amazon agreed to take it back even though it wasn't defective. I have a new Dell now and not one issue with the magnetic bracelet. I should have just ordered the Dell in the first place.
     
  5. mailpup

    mailpup TS Special Forces Posts: 7,027   +384

    At least you figured out what was wrong.
     

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